Resident Relations Coordinator - Brooklyn Park - Tesoro Group

Tesoro Group is seeking an experienced Resident Relations Coordinator to join one of our client’s teams at (1) of their properties in Brooklyn Park, MN (55428) The ideal candidate will have at least 1 years’ experience in a receptionist, administrative or equivalent position. This position is a contract to hire role (90 days before conversion).

This role will be working with (1) property that was built in 1974, 366 income restricted units and 3 stores.

Salary: $18-$20/hour DOQ. This position is a contract to hire role (90 days before conversion).

Schedule: This role will be working Monday – Friday (Monday and Friday 8am - 5pm and Tuesday/Wednesday/Thursday 9am - 6pm).

The Resident Relations Coordinator will be onsite at the management office front desk area to greet and direct current/perspective residents with a welcoming, positive attitude. Accountable for performing general receptionist, daily administrative duties and effective communication to provide a fiscally sound, well-maintained and socially healthy apartment community.

Job Duties and Responsibilities:

• Welcomes and greets residents, visitors, and company personnel visiting the office.
• Answers phone calls within three rings and directs them to the proper person/department.
• Provides residents with information to answer questions and resolve concerns.
• Ensures resident needs are met by providing directions, explaining documents.
• Leads resident event coordination, planning, and execution.
• Surveys current residents and prospects for desired services.
• Delivers resident notices for facility upgrades, construction, and resident relocation requirements.
• Assists with resident retention program development.
• Assists residents with Tax Credit compliance paperwork required per their lease.
• Partners with teams to enter new Work Order requests from residents and/or staff.
• Assists leasing/property management team with answering phones, monitoring faxes, rent collections, and compliance processing.
• Performs office support tasks such as filing, sorting mail, mass mailings and photocopying.
• Assists with Resident move in/out scheduling inspection and follow up to close out files as needed.
• Keeps Property Manager informed at all times in the areas of resident complaints, suggestions for improvement of property performance, potential property liabilities or hazards, etc.
• Responsible for managing property calendar and email inbox ensuring communication is responded to or forwarded to the correct person/department.
• Maintains key log for all vendors, visitors, etc.

Minimum Requirements:

• At least 1 years’ experience in a receptionist, administrative or equivalent position.
• At least 1 years' experience in customer service.
• Excellent verbal, written and presentation skills; Ability to communicate effectively with community tenants, vendors / external parties, and across corporate divisions.
• Strong work ethic and positive attitude.
• Ability to work independently; to prioritize and manage multiple tasks.
• Experience with diverse communities, including tenants limited English proficiency.
• Ability to respond to the unique cultural, economic and social needs and resources of residents, using these unique resources to meet their goals.
• Knowledge of Real Page or other related Property Management software (Yardi, Lead2Lease, OneSite Accounting, etc.) strongly preferred.
• As applicable, must possess a valid driver’s license, reliable vehicle with insurance and safe DMV driving record.
• Be able to pass a Kari Koskinen background check before employment.

Tesoro Group is a leading provider of specialized talent solutions dedicated to connecting exceptional individuals with exciting career opportunities across various industries. We specialize in matching highly qualified candidates with companies seeking expertise in finance, technology, marketing, legal, administrative, and customer support roles. At Tesoro Group, we are committed to empowering you for success by providing access to top-tier positions, competitive compensation packages, comprehensive benefits, and unmatched communication and support.

Tesoro Group is an Equal Opportunity Employer, and we welcome applicants from all backgrounds. We believe in creating an inclusive environment where talent thrives, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.

We are committed to providing reasonable accommodation throughout the application and interview process. If you require assistance, please reach out to info@tesoroco.com. Pay offered to successful candidates is determined by various factors, including education, experience, location, job duties, and certifications.

At Tesoro Group, we're dedicated to your success. Join us and embark on a journey where your talents are valued, and your career aspirations are realized. © 2024 Tesoro Group. All rights reserved.