Resident Service Coordinator at Silver Tree Residential, LLC

Resident Service Coordinator

Silver Tree Residential, LLC is one of the fastest growing property management companies in the industry. We were formed in 2009 to operate a growing portfolio of multi-family and senior apartment communities. Our primary goal is to provide the best quality housing possible to our residents with safe, quiet, and amenity filled communities. Our exhaustive resident screening process is important to making each property successful, by aiming to improve the quality of our residents' living environment. Furthermore, we have been successful in achieving extremely high NSPIRE and MOR scores in all of our communities. It is through this firm commitment to excellence, that we at STR demonstrate a resounding record of success with our ever-growing portfolio of housing communities.

Silver Tree Residential is looking for a dependable and experienced Service Coordinator to join our team and residents at the beautiful Gambrill Gardens. This is a SENIOR community with 297 apartment homes for folks 55+. We are looking for a compassionate & motivated individual who is willing to uphold our community to the highest standards and help improve the quality of life of our residents.

Essential Functions and Responsibilities:

· SC will develop relationships and partnerships with multiple agencies and nonprofits in the area to help provide services for residents of the site.

· SC will link and develop ongoing educational programming, wellness presentations and on-site events for residents that enable, empower and promote resident self-sufficiency.

· Demonstrates a solid working knowledge of federal, state and local resources, including entitlement and means-tested programs available to seniors that support a consumer-directed approach toward independent living.

· Serves as a liaison with medical and professional services providers, and community agencies and/or upon request and/or authorization from the resident or his/her legal representative.

· Will report abuse, neglect or exploitation of a resident in accordance and compliance with appropriate state statutes, and standards of ethical practice.

· SC shall not provide direct services to residents but may provide limited case management when requested and authorized by the resident.

· Maintains resident files in compliance with HUD and Silver Tree Residential requirements, utilizing such files to prepare and submit HUD regulatory reports as directed.

· Employee shall develop and maintain a resource directory for the apartment community.

· When consumer-directed, SC shall assist the resident, family and designated representatives with transition into and out of the facility.

· Accompanies Community Director on apartment inspections, and collaboratively assesses and coordinates plan with residents to continue to age in place. Service Coordinator will follow up on any referrals from inspections from property management team.

· Creates monthly calendar and site newsletter with input from management and other staff as needed.

· Attends home visits of prospective tenants to engage in early communication about Service Coordination program and assist in move in process.