Resident Services Administrator - EHM Senior Solutions

EHM Senior Solutions is seeking a dedicated and experienced professional to join our team as a Resident Services Administrator at our Brecon Village Senior Living Community. This position is responsible for overseeing the delivery of high-quality care and services to residents at Brecon Village Campus, ensuring compliance with regulations and enhancing the overall resident experience. This role involves coordinating services, managing staff, and fostering a positive environment for residents, families, and employees.

If this sounds like you, you belong at EHM Senior Solutions.

Why is EHM Senior Solutions different?

Belonging

As a mission-driven not-for-profit organization that cares for older adults, we value integrity, inclusion, and collaboration above the bottom line. You can feel at home in a company that cares for all people.

Meaningful work. Making a difference.

You’ll find satisfaction at EHM Senior Solutions when you take a job providing for older adults. Taking care of someone feels rewarding—it’s meaningful work.

Stability

Opportunity is on the rise in the growing field of supporting older adults and EHM Senior Solutions is focused on providing them the best care possible. It’s a stable job that you can count on.

What it takes to join our team as the Resident Services Administrator at Brecon Village Senior Living Community?

• Must be knowledgeable of resident care and services practices and procedures, as well as laws, regulations, and guidelines governing our services and programs.
• Must possess the ability to plan, organize, develop, implement, and interpret the programs, goals, objectives, policies, and procedures that are necessary for maintaining quality resident services programs.
• Must possess leadership and supervisory ability and the ability to supervise other personnel.
• Must possess strong analytical and critical thinking skills and the ability to make independent decisions when circumstances warrant such action.
• Must be willing to seek out new methods and principles and be able to incorporate them into existing practices.
• Must possess the ability to tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the general public.
• Must have a cheerful disposition, enthusiasm, and the ability to perform duties and communicate in a positive and encouraging manner with residents, families and staff based on whatever maturity level at which they are currently functioning, including residents living with dementia.
• Must possess the ability to work harmoniously with others, to demonstrate flexibility and patience, to work as a member of a team, and to demonstrate an elevated level of sensitivity and interest in people, particular older adults.
• Must have the ability to maintain positive relationships with residents, their families, support personnel, etc., to assure the residents’ needs are continually met.
• Must be able to maintain good personnel relations and team member morale.
• Must be proficient with computer systems, system applications, and other office equipment.
• Must be able to communicate policies, procedures, regulations, reports, etc., to residents, family members and government agencies/personnel.

What you need to join our team as the Resident Services Administrator:

• Must possess, as a minimum, a bachelor's degree in healthcare administration, nursing, gerontology, or a related field from an accredited college or university.
• At least 3 years of leadership experience in senior care or related fields, preferably in assisted living, memory support centers, or Continuing Care Retirement Communities (CCRC).
• Minimum 1 year experience in senior living, such as Assisted Living, Memory Support, or CCRC.
• Experience in Adult Day Care or AFC homes is highly desirable.

What we would prefer for you to join our team as the Resident Services Administrator:

• One year experience working in an AFC home and familiarity with AFC regulations.
• One year experience working in an Adult Day Care setting.
• One year experience working with care coordination in a healthcare setting.
• Experience in budget management, regulatory compliance, and resident satisfaction initiatives.

Why Work for EHM Senior Solutions:

Depending on an employee’s status, they may benefit from:

• competitive base wages
• weekly pay options with ZayZoon
• paid time off begins accruing day one medical, dental, and vision coverage offered to full-time and half-time employees (1st of the month after one full calendar month)
• 401k retirement savings with matching funds
• scholarship opportunities and the Heroes Helping Heroes Employee Emergency Fund through our Foundation
• FREE Continuing Education Units with Relias for licensed clinicians
• emergency loans program for all employees
• employee discount with onsite daycare facility, Play and Learn Children's Place
• unlimited career opportunities
• and much more!

Who is EHM Senior Solutions?

We are deeply embedded in the community as a trusted non-profit leader since 1879, providing care and services to older adults. We remain true to our powerful values of compassion and respect, fairness and quality, advocacy and philanthropy. We have over 300 caring professionals across several locations. Team members are esteemed for their kindness and expertise. People are our focus - residents, team members and families. EHM Senior Solutions is an organization of our community and for our community.

EHM Senior Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment.