Resident Services Associate - IMT Residential

IMT Residential is hiring a Resident Services Associate for IMT Cool Springs, 860-unit luxury community in Franklin.

Company Overview:

IMT Residential is a nationwide, multi-family residential investment and property management firm. Founded in 1992 in Sherman Oaks, California, IMT now owns and manages over 18,000 units in nine states.

IMTeam: Integrity. Motivation. Teamwork. Excellence. Accountable. Memorable. That describes who we are. 

The team-oriented collaborative environment is one where you are given the support and resources to use your skills to the fullest and thrive in your career. Your contributions are valued and recognized through a generous compensation and benefits package.

• Incentives for all associates at the properties - Monthly bonuses based on the team's performance for everyone, and leasing incentives for all associates with sales responsibilities
• Health - Medical, dental, vision, wellbeing programs, gym membership contributions
• Financial - 401(k) with company match, medical and dependent care flexible spending accounts, life insurance, 20% housing discount
• Career - Comprehensive training programs, mentorships
• Maintenance and Leasing training - Service Designation Program and Leasing Designation Program unique to IMT with training courses for service and leasing associates to obtain more knowledge and build skills which can lead to career advancement, bonuses, and pay raises
• Maintenance associate benefits - IMT tool kit, full uniforms including $100/year shoe stipend
• Time off - PTO, vacation, holidays
• Perks - Office, region and nationwide events including team lunches, community service opportunities, apartment industry events, contests, end of the year celebrations, and more!

IMT is always looking to match great talent with our varied career opportunities. Apply today to experience the IMTeam difference!

As a Resident Services Associate, your main focus is resident satisfaction and retention.  Being warm, helpful, pleasant and responsive to their needs from their move-in to move-out will help ensure that they experience a high quality of community living and feeling of home.

• Communicate with residents and address any concerns brought to your attention
• Promote positive reviews on social media, maintain IMT's rating standards, and respond to reviews as needed
• Promote and manage the resident referral program
• Assist the Community Manager with rent collection
• Plan resident events
• Monitor the community regularly for adherence to lease policies and address issues as needed
• Manage lease renewals to ensure a high resident retention rate
• Facilitate the move-out process
• Stay abreast of Fair Housing laws and regulations
• Additional projects and/​or duties as assigned by the Community Manager

 Please apply if you have:

• Property management experience
• The ability to connect with a variety of people
• Exceptional verbal and written communication skills
• Strong organizational and multi-tasking skills
• The ability to work well in a high volume and sometimes stressful environment
• The ability to work well within a team setting
• A positive attitude, and the desire to learn and develop your skills
• College education helpful
• Availability to work weekends because that is when many customers need you
• Active and valid driver license is required

Consistent with our company values, IMT Residential is an Equal Opportunity Employer with a strong commitment to cultivating a diverse and inclusive environment.

We provide equal opportunities to all IMT associates and applicants for all terms and conditions of employment including recruiting, hiring, placement, compensation, training, transfer, promotion, leave of absence, termination, layoff, and recall.  IMT prohibits discrimination and harassment of any type.  We encourage applicants of all cultures, ethnicities, races, colors, national origins, religions, ages, gender identities or expressions, sexual orientations, disability statuses, genetics, and veteran statuses to consider a career with us.  Additionally, we believe in the California Fair Chance Ordinance. IMT will consider all qualified applicants for employment, regardless of their criminal histories, for all of our locations.

We understand that a team with a variety of work and life experiences leads to greater success. Our recruiting team looks for a desire to learn and perform the job combined with an alignment to our IMTeam values of Integrity, Motivation, Teamwork, Excellence, Accountable and Memorable.