Resident Services Coordinator-AH-Lytton Gardens I at Front Porch Communities and Services

Lytton Gardens - AH - Palo Alto

Summary:

The Resident Services Coordinator (RSC) is responsible for assessing and identifying resident needs that focuses on housing success. The RSC will work in a proactive manner to link elderly, people with disabilities and low-income families to supportive services and other community resources. This position must be in full compliance with HIPPA.

Responsibilities:

•Provide non-clinical case management and referral services to all resident site (s), which includes securing the full range of social services as needed by individual residents.

•Assess and identify resident needs, develop and implement individual healthy aging plans, actively motivate and educate residents on self-management of chronic conditions, and in close collaboration with hospitals and nursing homes.

•Conduct initial assessment within 30 days of moved-in and update assessment including update Intake, Individual, ADL annually or as needed on ADL.

• Utilize and maintain accurate and timely documentation through AASC On-Line. Conduct initial resident assessment within 30 days of move in. Update assessment as needed. Submission of weekly report to housing administrator and supervisor.

•Organize and coordinate on-site wellness and health improvement programs, events and activities. Educate residents on wellness programs such as service availability, benefits, fall prevention, chronic diseases or tools for healthy living.

• Produce weekly report and timely submit to Housing Administrator, immediate supervisor, and contractor’s request and HUD annual SfS (Standards for Success) Report.

•Conduct outreach and engagement, monitoring service periodically, home visits when needed.

• Work closely with Activities Coordinator (if applicable) to develop a wide range of activities within and outside the site, designed to build community and provide opportunities for socialization and wellness that is mutually beneficial to residents.

•Create with volunteer to establish volunteer support programs.

•Collaborate and sustain constructive relationships with residents and their families, service providers, organization staff, especially those in property management.

•Maintain accurately and timely documentation on all resident demographics, issues, requests, incidents, interactions and outcomes through online software (AASC Online).

•Maintain updated residents’ files and resources directory through online software (AASC Online).

•Attend staff meeting and Resident Services Coordinator on-going training and/or conference.

•Assist residents in identifying and accessing needed services and benefits, and serve as a liaison or advocate for residents when help is needed to secure resources.

•Maintain resident confidentiality with the resident population according to set guidelines. Report incidents of abuse and neglect to Adult and Child Protective Services as required by law.

•Establish informal and formal partnerships with health and supportive service agencies in the community to ensure that services are available and delivered in a timely and efficient manner.

•Produce program materials such as Periodic Resident Newsletter.

•Other duties as assigned.

Knowledge, Skills and Abilities:

•Strong verbal, written and interpersonal communication, listening, facilitation, problem solving, and decision making skills.

•Maintain professional boundaries, including exercising objectivity and confidentiality, while building trusting relationships with residents and staff.

•Basic computer proficiency, including ability to maintain data in an electronic database, communicate via e-mail, use internet and operate word processing software to create program materials.

•Cultural competency in working with diverse populations and individuals from different ethnic and racial backgrounds, including working with non-English speaking adults.

•Self-direct and work independently, but also function well as part of a team.

•Experience building relationships and partnerships with local service providers, community institutions and government agencies.

•Understanding of affordable housing operations and fair housing practices.

•Respect for and comfort with allowing individuals to make their own decisions and prioritize their own care goals.

•Ability to multi-task and establish priorities in a sometimes busy and stressful environment.

Education and Qualifications:

•Bachelor’s degree in Social Work, Sociology, Psychology, Gerontology, or related field or equivalent experience.

•Experience with or knowledge of HUD regulatory requirements is plus.

•Excellent written and oral communication required. Additional ability to speak other languages such as Cantonese, Mandarin, Spanish or Farsi is a plus.Note: Some properties require fluency in specific languages.

•Basic computer skills including ability to navigate the internet, use Outlook, create Word and Excel documents, and work with a web-based database.

•Must complete annual online training through learning management system and offsite in-persontrainings as required.

• CA Driver License required—driving to various sites is required

Work Environment and Physical and Mental Requirements, and Other Requirements:

•The work environment and characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is an office environment, community meeting room, or a resident’s apartment. The noise level in the work environment is usually moderate.

•While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel; and to hear and speak with peers and residents. The employee is often required to move continually throughout the work day; maintain dexterity to pinch small objects; reach with hands and arms and stoop, kneel, crouch, climb, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

•Able to drive 30% of the time to residents’ apartments throughout the region (mileage reimbursed at current federal rate). Able to tolerate possible exposure to fumes, dust and other environmental elements.

•This job is primarily conducted in an office environment where noise and temperature variations are minimal and casual business attire is required.

•Must be able to work under time demands and remain calm and professional with a wide variety of personalities.

•Simple grasping and fine manipulation, sitting at a desk while using a computer, and using a telephone or extended periods of time.

•Intermittently twisting to reach objects near the desk, standing, walking, bending, reaching, using a computer, and lifting or moving objects which may weigh up to 25-30 pounds.

•Must have the ability to maintain professional boundaries, including exercising objectivity, while building trusting relationships with residents and staff.

Front Porch is an Equal Opportunity Employer. We support all aspects of diversity and provide equal employment opportunity to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, disability or status as a veteran in accordance with the applicable nondiscrimination laws. Final candidates must successfully complete a pre-employment physical, physical abilities test, drug screen and Department of Justice Criminal background clearance. 

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