Resident Services Director at Maplewood Mayflower Place ALF LLC

Job Title: Resident Service Director
Location: West Yarmouth, MA
Employment Type: Full Time
Department: Resident Care

About Us:
Maplewood Senior Living, is a leading operator of premier senior living communities across 6 states, featuring two distinguished brands: Maplewood and Inspīr. Known nationally for innovation in the senior living space, Maplewood is a growing company dedicated to excellence in care, offering personalized and thoughtful services in independent living, assisted living and memory care.

Our success is built on a foundation of personalized, compassionate care and communities designed to enrich the quality of life for our residents. We foster a dynamic and supportive work environment that empowers our teams to excel, inspire, and make a meaningful impact every day. If you are a passionate about driving growth and innovation in senior living, Maplewood offers the opportunity to be part of a forward-thinking organization that values your expertise. Join us and help shape the future of senior living!

Overview: The Resident Services Director is responsible for the administration of nursing services.  Directs, plans, and coordinates services activities of professional nursing and auxiliary nursing personnel in rendering resident care.  Interprets policy and regulations to all nursing personnel and ensures compliance.  Analyzes and evaluates nursing and related services rendered to ensure the quality of resident care.  The Resident Services Director assumes primary responsibility for providing oversight of the resident health care needs, including the overall medication delivery system and the coordination of in-service training for the Resident Care Services Department.  The Resident Services Director contributes directly and positively to the team’s approach to quality resident care by attending to and assisting with a variety of physical, emotional and social needs to help residents maintain their highest level of independence possible.

Key Responsibilities:

• Provides nursing services to residents
  • Resident Teaching
  • Wellness counseling
  • Health Promotion
  • Disease Prevention
  • Provision of care and services to residents whose conditions are chronic and stable
  • Verifying residents’ medication regimen with physicians or heath care practitioners for residents who require supervision Assist residents with activities of daily living, including bathing, dressing, eating, toileting, hygiene and mobility.
• Aware and knowledgeable of the federal and state laws and regulations regarding assisted living/memory care and the regulations of the state’s nursing commission; ensures and maintains regulatory compliance with all such regulations.
• Facilitates the overall coordination and management of care and services for residents and provides supervision of the Resident Services Department through the following:
  • Move-In Process
    • Pre-move-in assessments, review of paperwork and initial Service Plan Development
  • Assessment and Service Plan
    • Identify needs for additional assessment, health monitoring or other coordination of care needs
    • Service Plan review Process
    • Coordinate residents health care in collaboration with residents, families and outside health care agencies, including referral when indicated
    • Conducts regular Service Plan Reviews with resident families, including meetings with responsible parties and including appropriate staff whenever changes in care levels occur.
  • Staff Training, Education and Supervision
    • Coordinates and participates in initial job specific orientation and training through routine review of training documents, in accordance with policies and procedures
    • Coordinates and conducts continuing training and education on a regular basis, as identified through routine auditing
      • Reviews documentation and communication of Resident Care Services associates
      • Supervises assigned personnel in the delivery of nursing services and assistance with activities.
    • Proper, Accurate Documentation
    • Delegation
      • Provides RN and LPN delegation, in accordance with state regulations and Community policy.
      • Available after-hours for issues related to current residents’ needs; may be required to come into the Community or conduct offsite assessment at these times.
    • Infection Control
      • Maintains compliance with Community policies on Immunizations, Infection Control and Infectious Disease Management.
    • Move Out/Discontinuation of Services
      • Assists residents who no longer require services
    • Quality Assurance
      • Completes routine auditing of all Resident Care systems, in accordance with Resident Care Services Review Schedule and all other associate QA tools
• Responsible for monthly Resident Care Service staffing schedule.  Available after-hours, on-call, related to Resident Care
• Responsible for meeting monthly budget targets, monetary and labor hours, with any variances to be discussed with the Executive Director
• Participates in other Resident Care Services and Community related duties, as assigned by the Executive Director

Education/Experience/Licensure/Certification 

• Must be a Registered Nurse or Licensed Practical Nurse with a valid Massachusetts license.
• Must have an Massachusetts license in good standing.
• Experience and passion in working with seniors
• Able to perform tasks which may be physically demanding such as pushing, bending and lifting up to 60lbs.
• Ability to maintain positive working relationships with residents, their families, peers and other staff members.
• In good physical and emotional health and free of communicable diseases.

Why You’ll Love Working with Us: 

• Innovative Culture: We are a group of smart, forward-thinking and compassionate pros dedicated to enhancing the lives of our residents through service excellence, creative and meaningful programs and continuous innovation.
• HEART: We recognize Humor, Empathy, Autonomy, Respect and Trust as core values that guide our work.
• Growth Opportunities: We promote and foster career development and continuous learning.
• Work-Life Balance: We value autonomy, flexibility and a family-friendly supportive workplace.
• Competitive Comp and Benefits: We offer a competitive compensation package, bonus, health insurance, 401K with match, paid time off, and more. Inspir believes in rewarding top talent and dedication, depending upon years of experience and commitment to the company. Inspir strives for transparency, reviewing pay periodically, to be the industry leader in recruiting talent like you!

Licenses & Certifications

• Licensed Practical Nurse

• Registered Nurse

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)