Resident Services & Programs Coordinator - Waverly Heights

Position Overview:

The Resident Services and Programs Coordinator is responsible for planning, organizing, and coordinating a wide range of activities and programs designed to enhance the quality of life for residents at Waverly Heights. This role plays a key part in fostering a sense of community through engaging events, effective communication, and coordination with various department and resident committees. This position will also assist with managing the communication platforms, provide logistical support for events, and contribute to creating an inclusive and positive environment for all members of the community.

Essential Responsibilities:

• Plan, organize, and implement resident activities and programs that promote engagement, well-being, and a sense of community.
• Host and attend programs and events to ensure proper setup, including audio-visual, lighting, and sound systems, as well as meeting the needs of presenters and residents.
• Prepare and distribute communication materials, including the monthly activity calendar, fliers, posters, and weekly newsletter to keep residents informed.
• Maintain the In-House TV Slide Show to showcase upcoming activities and important information.
• Collaborate with the Marketing Coordinator to ensure timely updates and accurate information is posted on the WaverlyApp.
• Keep the resident bulletin boards organized and up to date with current information.
• Maintain organized files and storage areas for resident activities materials and supplies.
• Schedule and manage the use of shared community spaces, such as the Auditorium, Theater, Lounge and Club Room.
• Ensure pianos are well-maintained and schedule regular tunings.
• Maintain regular communication with department directors and managers to ensure successful interdepartmental projects and activities.
• Actively participate in meetings, committees, and special projects to support the overall success of the community.
• Demonstrate teamwork and a positive attitude by cooperating with fellow staff, supervisors, and departments.
• Establish and maintain positive, respectful communication with residents, their families, and guests.
• Address resident inquiries and feedback in a timely and professional manner, fostering a welcoming and supportive environment.
• Prepare and submit activities reports as requested by supervisors.
• Maintain confidentiality of employee and resident communications and records in accordance with organizational policies.

Qualifications:

• Previous experience in program coordination, event planning, or a similar role in a residential or healthcare setting is preferred.
• Strong communication skills, both written and verbal, with the ability to create engaging and informative materials.
• Excellent organizational skills with attention to detail and the ability to manage multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite and experience with AV and sound systems.
• Ability to work independently and as part of a team in a fast-paced environment.

• Compassionate, resident-centered approach with a commitment to fostering community spirit.