Resident Services Specialist - Glencroft Center for Modern Aging

Job Description

JOB SUMMARY

Under general supervision of the Director of Activities, the Resident Services Specialist performs a full range of administrative duties including representing Activities Services/Resident Administrative Services.  Works with staff, residents, vendors, contractors and the general public.  The Resident Service Specialist ensures a well-organized office, generally assisting in the maintenance of a harmonious work environment in Activities 

PRIMARY ACCOUNTABILITY

Strong written and oral communication skills.  Effective in establishing and maintaining rapport with staff, residents, and resident representatives. Must possess the ability to maintain composure under pressure.  A professional appearance is to be maintained at all times.  The Resident Service Specialist will possess a genuine interest in and concern for geriatric, chronically ill, and/or disabled persons. Desire and ability to learn additional software used by Glencroft. 

ESSENTIAL FUNCTIONS

1. Regular attendance is considered an essential function of this position and is necessary for the efficient operation of the business.
2. Provides oversight for group activities as required.
3. Provides therapeutic one-on-one programming to meet the individual needs of residents. 
4. Plans, coordinates, and implements therapeutic group programs and activities.
5. Provides activity documentation according to established policies and procedures. 
6. General knowledge of MS Office programs and Matrix.
7. Serves as activity Resident Services liaison to nursing and support staff and to residents and their families.
8. Oversees and ensures document compliance for volunteers. 
9. Strong written and verbal communication skills.
10. Creates regular reports and updates databases as needed and ensures QAA (Quality Assurance) and Resident survey reporting.
11. Coordinates meetings, takes minutes and assures follow up is completed for assigned meetings. 
12. Assists with developing PowerPoint and other presentations for staff meetings and other presentations. 
13. Sorts and delivers mail for the residents. 
14. Must possess a Food Handler’s Card in Arizona.
15. Relieve receptionist for lunch break.
16. Other duties as assigned.

Company Description

We are Friendship Retirement Corporation dba Glencroft Center for Modern Aging, we are a faith based non-profit Continuum of Care Retirement Community (CCRC) doing business in Glendale Arizona since 1970.  Glencroft is the premier provider of affordable services enriching quality of life for everyone at every stage of life. We serve Independent Living, Assisted Living, Memory Care and have a Skilled Nursing Facility on our 40-acre campus. Caring for over 800 residents with approximately 400 employees.  

Glencroft embraces a close knit culture amongst our residents and employees; join Arizona’s premier senior service provider. 

Benefits

• Health Insurance
• Dental
• Vision Insurance
• 401(K)
• Paid Time Off
• Life Insurance
• Employee Assistance Program