Residential Account Manager - Shaw Industries Group, Inc.

Shaw Industries, a global leader in flooring brands and accessories, seeks an Account Manager (AM) to drive performance and market share within a
designated dealer base. Successful candidates will possess a deep understanding of customer needs, Shaw’s sales processes (virtual and inperson), brand & product knowledge, selling strategies, and customer service. This role is an entry-level sales role and offers opportunities for growth and development within Shaw’s salesforce.

Responsibilities:

• Strategically grow partnerships & revenue with assigned accounts.

• Utilize consultative selling skills and processes to learn our dealers’ business and provide recommendations, solutions, and product information.

• Meet sales goals and activities

• Collaborate with RVPs to ensure strategic execution, understand national and local promotions, and stay up to date on market trends.

• Must be proficient in working with Shaw’s CRM software Salesforce and Enablement platform Showpad.

• Must enter all customer interactions and key information into Salesforce.com

• Responsible for selling and promoting all residential product brands, including Shaw Floors, A/T and Philly Commercial and educating customers on these products.

• Must have a deep knowledge of residential product offerings.

• Execute daily sales calls to existing customers with special emphasis on the sale of rolls and pallets and quantities of flooring, samples, displays, cushion, adhesive, and related floor products.

• Must continually develop a keen awareness of what is happening within their designated geographic area.

• Prepare and communicate monthly and quarterly sales reports outlining actual sales information and goals, competitive market conditions and product needs.

• Analyze sales statistics by reviewing computer reports specific to his/her accounts to aid in formulating goals and to assist dealers in promoting sales.

Requirements:

• A High School Diploma/GED required.

• 2+ years of sales experience or B.S. in Marketing or related field.

• Ability to learn Salesforce.com and other Shaw systems necessary for the position.

• Previous sales experience required.

• The candidate must have the ability to use a laptop computer and basic Microsoft Windows software including MS Office, Salesforce, and Showpad.

Core Competencies and Key Actions:

• Strategy and Planning

  • Identifies more critical and less critical activities and tasks; adjust priorities when appropriate

• Customer Focus

  • Manages customer requests

  • Builds rapport and relationships

• Product knowledge

  • Good understanding and command of Shaw products

• Value Proposition and Communication

  • Understand customer needs

• Entrepreneurial

  • Understands performance levers