Residential Alarm Install Technician - TEKsystems

Description:

Qualifications:

People who have come from a background or education where they have worked with their hands and are mechanically sound provided customer service and worked outside typically work out much better than people with an office background. They will install Add-On devices to existing customer security systems

Day-to-day duties:

They will receive training on and be doing the following:

1. Installation and programming of Burglar Alarms, CCTV (IP & Analog), DVRs, and Access Control Systems for residential customers.

2. Installing window breaks, door units, and smoke detectors.

3. Troubleshooting signal issues to ensure the alarm functions properly if needed.

4. Perform daily hands-on field interaction with customers at the site level and some smaller customer care levels.

5. Test and verify signals for equipment

6. Train customers on how to use the equipment, connect to the devices, and answer all questions including ensuring that they have no additional need (equipment, etc.).

7. Completing necessary customer paperwork for each job.

8. Cost ALL PART utilize for each job installed before closing out jobs with the dispatch center.

9. Maintaining accurate truck inventory of products.

10. Provide top-quality customer service.

11. Achieve 90% Goal Attainment for completed installations and zero “go-backs”.

Skills:

Burg*, DSC, Ademco, Security, Brivo, "IP Camera", CCTV, Install*, low voltage, Troubleshooting, Alarms, Support, Alarm installation, Security, Service

Top Skills Details:

Burg*, DSC, Ademco, Security, Brivo, "IP Camera", CCTV, Install*,low voltage

Additional Skills & Qualifications:

Must have Great Communication skills. This is very important along with being reliable and possessing an adaptive personality. This person should have stellar interpersonal skills, along with the ability to think quickly on their feet, read non-verbal cues from the home's residents, and have a solution-oriented, customer-centric attitude. It's important to give the customer confidence that their issue will be resolved.

Tools Needed/PPE Gear:

6-foot ladder (can get a Little Giant that folds up if they drive a sedan), screwdrivers but preferably an electric drill, wire cutters, and hand sheetrock saw. (This may take some time to build up, but need to understand the expectation)

Experience Level:

Intermediate Level

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: 

§  Medical, dental & vision 

§  Critical Illness, Accident, and Hospital 

§  401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 

§  Life Insurance (Voluntary Life & AD&D for the employee and dependents) 

§  Short and long-term disability 

§  Health Spending Account (HSA) 

§  Transportation benefits 

§  Employee Assistance Program 

§  Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.