The Arc of Southwest Georgia

JOB DESCRIPTION

RESIDENTIAL CASE MANAGER SUPERVISOR

JOB SUMMARY:

The Residential Case Manager Supervisor will be responsible for the leadership of the Residential Case Managers in overseeing the clinical and non-clinical services and operations provided to The Arc SWGA individuals in the residential program. The Case Manager Supervisor will ensure overall satisfaction of services for individuals and families as well as positive collaboration with supporting agencies.

Exempt Position.

DUTIES AND RESPONSIBILITIES

• Oversees the overall case management of the individuals. Ensures that all residential clients are staffed according to the ISP/DBHDD regulations.
• Ensure individuals receive the proper care and service from the case manager they are assigned to.
• Maintains direct contact with Support Coordination, team leaders, and supervisory personnel.
• Maintain individual records. The case manager is responsible for keeping individual files, but the supervisor will review the files, documentation, and logged progress to ensure the individual's ISP and health data are being tracked properly.
• Monitors the overall health status of the individuals and coordinates with case managers, DDPs, nursing staff, and clinical aides to ensure that medical issues are addressed promptly.
• Oversee case managers as they develop plans for individuals. This can include setting schedules and routines, arranging resources, coordinating services, providing advocacy, evaluating treatments, intervening in crisis, and providing general support as needed.
• Ensures that case managers monitor individuals' medications by confirming how they receive medications, making sure individuals are taking medications as prescribed, and listing all medications in charts.
• Provides monthly training to the Case Managers on relevant issues and the agency's policies and procedures.
• Has a working knowledge of community standards for all Providers, HFR, CLA, PHC, and waiver regulations.
• Provides verbal detailed and written reports on assigned functions at any residential, departmental, and managerial meetings.
• Work to improve team cohesion and staff competence by providing educational resources and support.
• Ensures that case managers and clinical aides assist with individual doctor's appointments and follow physicians' recommendations.
• Reports all issues or concerns to the DDPs.
• Maintains a list of legal guardians and contact information.
• Ensures that case managers are reviewing DSP documentation in Therap.
• Assist the Human Resources Department with hiring staff, evaluating staff, developing job descriptions, and enforcing agency policies.
• Provides administrative support to residential staff.
• Attends provider meetings and relays information to appropriate locations and personnel.
• Ensures that individuals' rights are protected, and their personal information is kept confidential.
• Initiates and follows through on appeals procedures in conjunction with the Residential Director.
• Makes and receives telephone calls from individuals, individual family members, support coordinators, and the agency's Executive Director and participates in telephone conferences, webinars, and other training as it pertains to residential.
• Oversee case managers' caseloads and conduct monthly checks of residential homes. Performs site visits according to identified needs.  Documents all visits.
• Works with DDPs to conduct weekly department meetings.
• Interacts and communicates effectively with all residential team members.
• Approves all incentive time for residential staff.
• Supervises all staff in the residential department and completes required documentation as needed (disciplinary notice, evaluations, leave requests, etc.).
• Oversees overtime and participates in the overtime committee monthly meetings.
• Carries and answers cell phone promptly and returns all phone calls according to the urgency of the call.  Listens to voice mails ongoing.
• Other duties as assigned.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

QUALIFICATIONS:

Recommended: 4 year degree, associate's degree with 3 years experience, or 5 to 7 years of professional experience in the field.