Residential Case Manager - Veterans Community Project

VCP PROVIDES EXCELLENT BENEFITS!!

• Employees pay $0 out-of-pocket towards health, vision and dental premiums
• VCP offers a 401k plan at a 4% match 
• Employees receive 6 weeks of paid time off in addition to major holidays

Veterans Community Project (VCP) Overview

Founded in 2016 in Kansas City, MO, VCP is dedicated to supporting every man and woman

who took the oath to defend our nation. The greatest barrier to ending Veteran

homelessness is the revolving door of unstable housing and the frustrating maze Veterans

must navigate in order to get basic support. We believe that to be an effective program, the

first step is to connect Veterans and the community. VCP created an innovative homeless

housing program and outreach assistance that provides inclusive services to aid Veterans

in re-claiming control over their lives. For more information, visit www.vcp.org.

The Team

We, the team members and co-founders of VCP, are connectors, feelers, and doers on a

mission to help our kin, our kind. We move with swift, bold action, driven by our mission.

We believe in collaboration, community, compassion, and above all, serving Veterans with

dignity and respect.

The Role

Residential Case Managers will be responsible to provide supportive housing services for

homeless Veterans and/or Veterans and their families and formulate case plans that promote

Veterans moving towards permanent housing readiness.

The Residential Case Manager will be willing and able to:

Intake Process

• Completes initial interviews and background checks for potential residents.

• Completes an initial needs assessment and acts upon critical needs appropriately and

immediately.

• Orients clients to VCP programs, requirements, and expectations.

Case Planning

• Develops an individualized client-driven case plan with both short-term and long-term

goals.

• Monitors progress towards goals in regularly scheduled weekly sessions.

• Evaluates and adjusts case plans as needed.

• Provides written warnings with consequences if satisfactory progress is not being met.

• Empowers clients to become involved in their own planning and goal setting.

• Refers clients to appropriate resources to assist with meeting goals.

Reporting

• Maintains client files to include conversations, warnings, progress towards goals, and

documentation of any incidents.

• Report critical incidents immediately to Veterans Support Services Director.

• Collects data necessary to meet funding requirements and statistical reports.

• Completes daily housing log, daily conversation, and case management logs, submitting

them to VCP’s Customer Relationship Management (CRM) software.

Property Management

• Assures the safety of each property through frequent tours of the residential area

inspecting for any hazards or repair needs.

• Reports any hazards to Operations for immediate attention.

• Facilitates the repair process in collaboration with Operations.

Teamwork and Collaboration

• Works in collaboration with all programs and all agency staff to facilitate a team

environment.

• Conducts job development and job search activities directed toward positions that are

catered to the interests and skill set of each individual resident Veteran.

• Participates in homeless services, Veterans service, and mental health service community

meetings.

• Demonstrates effective communication skills in building relationships with all employees

and clients.

• Creates good working relationships with local area service providers and support groups

to facilitate access to area resources for the clients.

• Partners with local community agencies and business owners seeking out Veterans to hire

and connect resident Veterans with those opportunities.

Values and Culture:

• Treats all clients, visitors, and employees with care, kindness, respect, and dignity.

• Adheres to VCP policies, procedures, code of conduct and attendance rules.

• Maintain professionalism and strict confidentiality with all materials, and exercise

discretion when interfacing with the organization.

Competencies and Areas of Expertise:

• Must have a passion for the mission of VCP.

• Bachelor’s degree required.

• Two years experience providing direct care to individuals in a social service setting.

• Veteran or strong Veteran-based experience.

• Excellent oral and written communication skills.

• Desire to continuously learn and grow. Curiosity to understand how your job impacts the

work of others.

• Must have organizational skills and attention to details. Can orchestrate multiple

activities at once to accomplish a goal.

• Strong performance management and evaluation capabilities including the willingness

and ability to ensure accountability.

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions

and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks

other than those stated in this description. Any essential function or requirement of this job will be evaluated as

necessary should an incumbent or applicant be unable to perform the function or requirement due to a disability

as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation(s) for the specific disability

will be made for the incumbent or applicant when possible.

Veterans Community Project is an equal opportunity employer and complies with all applicable federal, state,

and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against

employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or

ancestry, ethnicity, sex, pregnancy, sexual orientation, gender identity, age, physical or mental disability,

citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other

characteristic protected under applicable federal, state, or local law. All VCP employees, other workers and

representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and

conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation,

benefits, and termination of employment.