Residential Connectivity Sales Manager - Frontier Communications

Residential Connectivity Sales Manager          

As the largest pure-play fiber provider in the U.S., we deliver blazing-fast broadband connectivity that unlocks the potential of millions of consumers and businesses. As a Frontier employee, you will be part of our purpose of Building Gigabit America—creating the digital infrastructure that the country needs to thrive today and into the next century. Join us!  

What we’re seeking:          

As a Residential Connectivity Sales Manager for Frontier’s Consumer Direct Sales organization, you will play a crucial role in the field supervision, development, and overall execution of a geographically dispersed outside sales team. You will oversee sales activities & focus on enabling sales success for each member of your team. You will lead from the front and act as a force multiplier for your team by removing obstacles, motivating, performance managing, and providing support at an individual level. In this in-person role, you will be required to report to our, Norwich, CT work location to complete your work responsibilities.

What we need in you:     

You are a successful, dynamic leader who thrives in an environment where effort and execution from your team are directly correlated with earning potential, as we offer performance-based commissions/rewards. You have robust yet expedient skills in project management and prioritizing multiple initiatives. Utilizing your enthusiasm and experience in building and motivating sales teams will be imperative in accomplishing goals.     

You understand the art of door-to-door sales practices and how to be successful in direct sales, especially with cable or telecommunications services.    

If you are results-driven, customer-focused, with a passion for sales & people leadership, we invite you to apply to our opportunity.     

What you’ll do:     

• Responsible for both achieving and maintaining the budgeted headcount, in addition to surpassing sales targets
• Engage in the recruitment, interviewing, hiring, and training of front-line outside sales agents
• Establish clear expectations and ensure employees are held accountable when those expectations are not met, maintaining a consistent and fair approach
• Maintain familiarity with the reporting and analytics necessary to drive and support business decisions
• Foster collaboration with other departments and support teams to attain goals and objectives
• Allocate work, with approximately 60% involving fieldwork and 40% office work
• Provide coaching and drive adherence to Frontier’s Consumer Sales Methodology
• Communicate territory/leads assignments to Residential Connectivity Sales Specialists on a regular basis
• Address employee relation issues, including conducting performance appraisals, offering coaching, and providing training as needed
• Complete administrative tasks associated with all sales activities and ensure that your team does the same
• Possess a comprehensive understanding of Frontier’s product offerings and value proposition in serviceable markets
• Maintain a current, in-depth awareness of the marketplace, including competition, and cultivate positive and professional relationships with customers, business partners, and colleagues
• Fulfill any other duties as requested by leadership

What we offer:           

Nothing is more important to our success than the team that built it. That’s why we provide benefits to keep you and your family well. Some of which we’re most proud to offer include:     

• Ramp & Training Pay. Start with a ramp & training pay equal to your full target compensation, ensuring financial stability as you build your expertise. As you progress, opportunities to exceed your sales targets can significantly increase your earnings beyond the monthly commission target during your ramp-up period
• Medical, dental, vision, and prescription drug plan benefits starting day one
• Tuition Assistance Program. Frontier covers 50% of eligible expenses with an annual cap of $5,500 to further your education and career
• Personal & Work Life Balance Resources & Wellness Support Assistance
• Employee Resource Groups
• 20 PTO (Paid Time Off) days + 10 paid holidays per year
• Mileage reimbursement for travel around town
• 401k match of 50% on 6% of eligible compensation
• Performance-based promotion path and succession planning
• Same-sex spouse and domestic partner benefits coverage
• 10 weeks of paid parental leave, & a phased return to work program for new parents
• Up to $10k in adoption program assistance
• 3 weeks of paid caregiver leave
• Company provided laptop, tablet, and cell phone for work

What background you should have:      

• Ability to motivate, lead, & drive a sales team to success
• Proficiency in the English language, encompassing reading, writing, & speaking
• Exceptional interpersonal & professional communication skills and organizational aptitude
• Proficiency in Excel & Microsoft PowerPoint; able to learn the use of new technology stack tools with ease
• Ability to accommodate non-traditional work hours, including evenings and weekends
• Capability to travel to assigned territories and company facilities, even in adverse weather conditions, using a dependable personal vehicle
• Capability to work outdoors for extended durations regardless of the season or inclement weather
• Possession of a valid driver's license, maintaining a satisfactory driving record according to Company standards, and having auto insurance
• Proficiency in completing documentation with precision
• Knowledge of cable or telecommunications services

Required Education & Work Experience:   

• Bachelor’s Degree in business or marketing, or 3+ years equivalent work experience in sales

Preferred Skills/Abilities and Knowledge:  

• Knowledge of Direct Sales / Door-to-Door sales practices
• Prior leadership/supervisory experience (preferably in sales)
• Experience with consumer education of products and services  

Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.     

When you’re in the business of making connections, diversity and inclusion become part of your fiber.  We believe in unlocking the power of diversity to drive digital connectivity, so if you feel your experience looks a little different and can add value, we encourage you to apply! #BuildGigabitAmerica      

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.