Residential Coordinator - Holcomb Behavioral Health System

Our vast array of services - educational, employment, vocational, residential, habilitative, and behavioral health - are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve - those who receive and those who reap the benefits of our innovative, responsive solutions. Job Description: The Residential Coordinator has responsibility for the day-to-day functioning of their two designated residential site programs, as well as providing direct services as necessary. Duties include supervising program staff and ensuring that services are provided according to best practice standards that promote client recovery. Schedule: Full-Time (flexible weekday hours); On-Call Duties (May include nights and weekends, as needed)Location: Drexel Hill, PA & Upper Darby, PAProgram: Community Residential RehabilitationSalary: $55,000 /yearJob Duties:

• Manage all psycho-social services for behavioral health clients
• Effectively implement program goals regarding service delivery
• Maintain adequate staffing to ensure efficient and quality services and the maintenance of program needs
• Provide direct supervision to program staff, individually and group-based, regularly
• Maintain 24-hour availability to program staff and management for emergency consultation
• Provide backup supervisory support to other programs, as needed
• Provide direct service to clients as needed
• Ensure all program services are compliant with recovery principles and cultural competency principles
• Provide staff and clients with information regarding access to community resources, facilitating access as necessary
• Make prompt referrals to appropriate levels of care when the program is unable to handle client needs or in crises
• Ability to supervise direct service staff in a psychosocial service program
• Demonstrate knowledge of the basic principles and aims of counseling
• Maintain effectiveness in providing all authorized client services and providing supporting documentation for re-authorizations, as necessary, promptly
• Obtain and submit time cards, billing forms, and all necessary clinical documentation from all staff on the established schedule
• Verify the accuracy of all payroll and billing documentation before submission
• Submit only valid and reasonable program expense reimbursement requests promptly
• Interface with the Accounting Department, as needed, to resolve billing problems that require program intervention
• Ensure that program service delivery and program operating costs are within budgeted parameters
• Monitor program spending and minimize all unnecessary program costs
• Monitor an inventory of all program equipment, furnishings, and other property; reporting any need for replacement or repair on time
• Ability to oversee the full provision of clinically indicated services
• Maintain program in full compliance with all applicable licensing standards, contractual requirements, and all agency policies
• Assist supervisor in evaluating program effectiveness and developing an annual program plan
• Demonstrate knowledge of the standards and ethical principles of the best practice of behavioral healthcare relevant to their program
• Maintain documentation of program compliance with Performance Improvement indicators, census, and other utilization data
• Assist supervisor in evaluating program effectiveness and developing annual program plan. Maintain documentation of program compliance with Performance Improvement indicators, census, and other utilization data
• Ability to maintain effective and efficient communication with direct supervisor
• Report to direct supervisor, and other administrative staff as required, in a timely and comprehensive manner
• Conduct regular program staff meetings and continual evaluation of the program and develop strategies to implement performance improvement activities as indicated
• Report incidents through the incident management system in a timely and effective manner
• Maintain professional relationships with clients, payers, and community support service representatives and agencies. Participate in interagency meetings and represent the agency in an effective and professional manner
• Collect outcome data and assess the efficacy of program services
• Provide direct supervisor and the corporate office with a preliminary response to client complaints/grievances
• Communicate HR-approved personnel disciplinary actions, as necessary, consistent with agency personnel policy
• Maintain effectiveness in providing all authorized client services and providing supporting documentation for re-authorizations, as necessary, on time

Minimum Requirements:Education/Experience: Bachelor's Degree in a behavioral health discipline, Master's Degree in a behavioral health discipline preferred.Licensure/Certifications: None RequiredRequired Clearances: Pennsylvania Child Abuse Clearance, Criminal Clearance, and Fingerprint-based federal criminal history; Valid Driver's License and Verification that the employee is not on any Medicaid/Medicare Exclusion list. Note: At the discretion of the Personnel Officer, additional related experience and/or education may be substituted instead of the requirements specified under Education and Experience What's in it for you? Total Rewards (For Full-Time Employees = >30 hours/week):

• Competitive Pay
• Medical, Dental, and Vision Insurance
• Tuition Reimbursement options
• Flexible Spending Accounts (Health, Dependent, and Transportation)
• Life Insurance
• Disability Insurance
• Paid Time Off
• 403(b) with Employer Match
• Employee Recognition Programs
• Employee Referral Bonus opportunities
• Discounts through "Tickets at Work"
• And More!

Want to learn more?To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers .