Residential HVAC Quality Assurance Specialist - Rodenhiser Home Services Inc

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Rodenhiser has been crafting an elite team of technicians since 1928 who service thousands of happy customers.  With Rodenhiser’s size comes numerous advantages you won’t find elsewhere.

At Rodenhiser:

• You are prepared.  Rodenhiser’s in-house training will provide you hands-on experience with state-of-the-art equipment.
• You are never rushed.  Rodenhiser’s scheduling ensures you will always have sufficient time to fully evaluate and fix the problem.
• You are never alone.  Rodenhiser’s team of nearly 100 experienced technicians create an in-the-field network you can always rely on.
• You are appreciated.  Not just by your Rodenhiser team, but by so many satisfied customers you help every day.
• You have balance. Some field positions are eligible for flexible hours to best accommodate the needs of you and your family.
• You advance.  Rodenhiser provides you a clear, concrete path to advancement so you can reach new heights.  We are looking for nice people who want to grow with us.
• You have fun.  From frequent BBQ’s and holiday parties to softball games and 5Ks to community service events, the Rodenhiser family does it all!

At Rodenhiser, we already have all of these benefits.  Don’t you want them too?

The Big Task

Determine, clarify, monitor and improve on technical performance regarding all aspects of HVAC Install.  The Quality Assurance Manager works with other staff to establish procedures and quality standards and to monitor these against agreed upon targets.

Key Sub Tasks

• Visit job sites to monitor work in progress, as needed.
• Plan, schedule and conduct training on systems and products.
• Deliver Technical Support to Lead Technicians and Project Managers.
• Create videos to capture field issues and their solutions.  Communicate those findings to the appropriate parties.
• Act as liaison with vendors regarding products and issues.
• Be client focused, and work daily to provide exceptional customer service.
• Demonstrate a positive, “can do” attitude when handling all situations.
• Communicate clearly and professionally.
• Debrief with the HVAC Install Operations Manager on pertinent information regarding the performance of jobs.

Desired Skills and Experience

• Proven track record in installation, with more than 7 years’ experience installing HVAC systems.
• EPA Certification with knowledge of applicable installation and venting codes.
• Commonwealth of Massachusetts Sheet Metal License.
• Plumbing License a plus.
• Clean, safe driving record.
• Multitasker who enjoys working in the field with diverse teams on varied projects.
• Detail oriented and highly organized with exceptional follow through abilities.
• Good presentation skills; able to convey confident and decisive messages.
• Top performer who can instill pride of workmanship in self and others.

What We Offer

Rodenhiser offers aggressive wages, 401(K); Generous Paid Time Off; holiday pay; bonuses; health, dental, life and AD&D insurance; short-term and long-term disability and all are included in our comprehensive benefit package.  As a Rodenhiser employee, you will work for a company that has been a trusted leader in home services for more than 90 years.

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