Residential Life Supervisor - Good Shepherd Services

Good Shepherd Services is a leading multi-service agency with more than 85 programs that serve over 30,000 youth and families each year – and builds on their strengths to help them gain skills for success.  At Good Shepherd we respect the dignity and worth of every person and reject intolerance, inequity and injustice in whatever form it may take. Voted one of the top 100 places to work in NYC by Crain’s New York, Good Shepherd Services offers a fantastic work environment, a collaborative team dedicated to fulfilling our mission, and an amazing array of benefits. Join our team and help make a difference! 

The Residential Life Supervisor is directly responsible for the creation and maintenance of a therapeutic living environment for participants and for leading a team of Youth Development Counselors.

Reports To:    Program Director

Location:        280 Shepherd Avenue, Brooklyn, NY 11208

Hours:            40 Hours/Week; Exempt

Salary:           Residential Life Supervisor (BA +3 years exp) $54,000 $59,000
                      Residential Life Supervisor (HS + 5 years exp) $50,000 $57,000

Major Duties:            

• Coordinate daily routines and activities for youth, including provision of high-quality developmentally appropriate groups.
• Supervise program and youth development staff.
• With director and assistant site director, hire, train and supervise appropriate program staff and participate in the development, training and retention of program staff. Provide orientation, supervision, and evaluation of Youth Development Counselors.
• Collaborate with assistant site director/group leader and program director to create staff schedules.
• Coordinate creation and circulation of tour reports and oversee all tour reports, logs and other relevant records, including incident reports, by timely review and response.
• Provide on-the-job and formal training for youth development staff.
• Serve as a role model in understanding and implementing the Missouri approach.
• Support staff in learning and consistently implementing the Missouri approach.
• Maintain on-call coverage schedule and provide on-call/triage in response to crisis and scheduling.
• Attend all mandatory program, agency, DYFJ and DOE meetings, including taking joint responsibility with director and assistant site director for program team meetings.
• Participate in treatment team and other forums as an integral part of the multi-disciplinary team.
• Monitor staff performance/needs and, with director and assistant site director, communicate training needs to the GSS Learning Collaborative. Review staff LMS transcripts to ensure staff stay current in all needed areas.
• Lead the implementation of the Sanctuary Model of trauma-informed practice within the program.
• Encourage and advance the use of the Sanctuary Model tools: safety plans, community meetings, psycho-educational groups, team meetings, red flag reviews, treatment planning conferences (or similar), and self-care in the program to create a non-violent and trauma-sensitive culture.
• Promote and model the seven Sanctuary Model commitments to create a non-violent and trauma-sensitive culture.
• Integrate the Sanctuary Model SELF (Safety, Emotional Management, Loss and Future) framework into daily practice to ensure quality care and an effective work environment.
• Utilize Sanctuary Model principles in the supervisory practice.
• Perform other duties as assigned.

Qualifications:

• High School Diploma (or equivalent) with 5 years working with adolescent youth plus
• Associate’s or Bachelor’s Degree preferred with 3 years working with adolescent youth.
• Supervisory experience preferred.
• Valid New York State Driver’s License.
• Proven client sensibility and ability to communicate with staff on all levels to create and maintain a safe and therapeutic milieu.
• Demonstrated competence in verbal, written, organizational, and prioritization skills.
• Capability to transition easily between working independently with a high degree of self-initiative and contributing as part of a team.
• Effective in conflict resolution and crisis intervention techniques and practices.
• Must be able to complete and pass all components of Safe Crisis Management de-escalation and physical intervention training.
• Ability to perform physical restraint of youth using approved restraint procedures.
• Must be capable of sustained physical exertion and have no limitations on ability to engage in necessary physical intervention activities including but not limited to standing and kneeling movements to and from the floor and supporting a participant’s body weight.
• Must be able to successfully complete state mandated medication administration training.
• Must be flexible to work during hours supervisees work (some evening, overnight and weekend and holiday hours).
• Must have a commitment to use and implement the Missouri approach, a group-based rehabilitative and therapeutic approach.
• Must have a commitment to work from a strength-based, youth and family development and trauma-informed perspective.

Good Shepherd Services is a leading multi-service agency with more than 85 programs that serve over 30,000 youth and families each year – and builds on their strengths to help them gain skills for success.  At Good Shepherd we respect the dignity and worth of every person and reject intolerance, inequity and injustice in whatever form it may take. Voted one of the top 100 places to work in NYC by Crain’s New York, Good Shepherd Services offers a fantastic work environment, a collaborative team dedicated to fulfilling our mission, and an amazing array of benefits. Join our team and help make a difference!

General Requirements: All staff are expected to be committed to the mission, vision, and values of Good Shepherd Services, which includes involvement in quality improvement activities and a willingness and ability to work within a culturally diverse environment.

Good Shepherd Services is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors.  We do not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. 

Good Shepherd Services is an equal opportunity employer that is proudly committed to becoming an anti-racist and multicultural organization that stands up for justice and equity. We welcome prospective employees from diverse backgrounds, for administrative support and direct service and leadership roles, who will join us on that journey, uphold our values and approach, and believe in our mission. Additionally, we aim to have a racially representative leadership and workforce that is reflective of the communities we work in partnership with.

Good Shepherd Services is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors. We do not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of our activities or operations. These activities include, but are not limited to, hiring and termination of staff, selection of volunteers and vendors, and provision of services.

We are committed to providing a workplace that is accessible and accommodating to employees with disabilities. As part of our commitment to providing a barrier-free recruitment and selection process, we will provide reasonable accommodations upon request for candidates with disabilities. If you require any accommodations to participate in the hiring process, please inform us of your needs in advance. We value diversity and inclusivity in our workplace and encourage applicants of all abilities to apply.