Residential Loan Specialist - Peapack-Gladstone Bank
Bedminster, NJ
About the Job
We offer an innovative approach to private banking to help clients establish, maintain and expand their legacy
What makes Peapack-Gladstone Bank different from our competition? We are an institution that’s over 100 years old that has always believed in putting the well-being and needs of our employees and our clients first
We are proud to be recognized for the sixth consecutive year, by American Banker as one of the ‘Best Bank to Work For’ across the nation
Our secret sauce in one word is our ‘culture’
We value a diverse, equitable, inclusive and safe workspace
Our one-team culture goes to great lengths to show all employees that they are valued members of the team
We treat each other as family, and as such, communicate throughout the Bank in a transparent and frequent manner, respect and value feedback from all levels and operate with a philosophy of hospitality and general human kindness
There are multiple way to build relationships and get involved; from joining one of our Cultural Ambassador Sub-Committees focused on our Wellness, Employee Fun, Diversity & Inclusion, or Environmental Awareness, to involvement in multiple community service activities through our Volunteerism outreach, to joining LIFT (a committee focused on enriching the lives of women - Leading Inspiring Females Together)
Said quite simply, the culture is amazing! Residential Loan Specialist Position Overview: Oversees the documentation and submission process for bank loans such as residential mortgages, home equity lines of credit and consumer loans as needed
Ensures a “white glove” experience by serving as the main point of contact to the relationship manager/loan officer and borrower, as per the needs of the RM, real estate agent, underwriter/credit officer and closer from origination through closing
Obtain and verify the accuracy of all required documentation from client and third parties
Process and ensure that all loan files comply with company lending policies, as well as state and federal lending regulations
Responsibilities: Serve as the main point of contact for the relationship manager, attorney, title companies, real estate agents, borrowers, underwriter/credit officers and closers to facilitate a timely loan closing while providing a “white glove” experience to internal and external customers
+ Review new files as per the SLA within 24-48 hours
+ Monitor loan application status through automated reporting and data tracking
+ Ensure follow-up procedures and proper timelines are adhered to with all loans in the Pipeline
+ Provide quality customer service to all clients via phone, email, walk-in, or through the mail
+ Respond to email and voice message within same day or 24 hours of received after 2PM
+ Assist in closing, post-closing or funding issues
Prepare disclosures & documents necessary to process loan application and obtain additional information as needed for all types of loans
+ Review 1003 for accuracy and input loan file data accurately into software programs + Review, analyze and evaluate requested documentation for accuracy, including appraisals, credit reports, income and asset documents, prior to submitting loan to underwriter/credit officer for loan approval
+ Disclose Loan Estimate within regulatory requirements
+ Monitor and Manage pipeline to meet contract deadlines and rate lock expirations
+ Serve as a liaison between sales and underwriting to streamline the process
+ Assist in training new employees
Ensure all loan files and packages comply with company lending policies, as well as state and federal lending guidelines
+ Stay abreast of changes in Internal, State and Federal policies, standards, and regulations concerning lending practices
+ Develop, maintain knowledge, and comply with company policy and secondary market requirements pertaining to credit/security standards and regulatory requirements relative to conventional, government, and self-employed loans requirements
+ Stay up to date on Internal Compliance training
Qualifications: Required: + High school diploma or equivalent + 5-7 years’ experience in mortgage lending and consumer lending in a financial institution
+ Solid knowledge of various loans such as Conventional Mortgages, HELOCs, Home Equity Loans, Construction and Construction / Permanent Loans + Exceptional time management, attention to detail, customer service, and oral & written communication skills, organized, independent, and detail-minded individual
+ Proficiency with MS Office, Loan Origination Software (LOS) such as Encompass, LP and Automated Underwriting System (AUS)
+ Must have (or be willing to obtain) a valid NMLS license
+ Ability to identify and resolve problems in a timely, objective, and confidential manner
+ Advanced knowledge of complex loan processing and associated documentation and underwriting guidelines
+ Ability to interact effectively and tactfully, either in person or over the telephone, with all levels of banks employees, clients, and vendors
+ Ability to work independently with strong problem-solving skills Desired: + Ability to take on new projects and help in other areas when necessary and needed
+ College degree or equivalent additional experience
+ Proficiency with Silverlake, Xperience Benefits Peapack-Gladstone Bank offers medical, dental, and vision coverage to full-time employees, in addition to a competitive PTO package and 401k match
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information
41 CFR 60-1.35(c)
