Residential Manager - Family Residences and Essential Enterprises

ORGANIZATION SUMMARY

Family Residences and Essential Enterprises, Inc. (FREE) benefits and proudly supports more than 4,000 individuals with intellectual / developmental disabilities, mental illness and traumatic brain injury. It is the mission of FREE to support people of all abilities reach their full potential and thrive in their communities. FREE provides a diverse array of supports and services including: housing; recovery services; transition to work; employment; day, community and family services; respite; crisis services; education and after school support; specialty health services; and advocacy.

POSITION SUMMARY

The primary role of the Residential Manager is to ensure that all of the needs of the people supported in the program are met while working in partnership with them. These needs include, but are not limited to ensuring their rights are both promoted and respected, supporting their health and safety and working with them to identify and realize their personal outcomes. In order to accomplish this, the Residential Manager leads a team of Direct Support Professionals or Community Support Specialists and in conjunction with clinical providers works alongside the people they support to develop plans to meet the individuals’ needs. The Residential Manager is also responsible for ensuring that these plans are both followed and documented in an appropriate and timely manner.

DUTIES, RESPONSIBILITIES, AND ESSENTIAL FUNCTIONS

• Works in partnership with the people we support to ensure that their rights, health, safety and personal outcomes are being supported at all times.
• Advocates with the people we support in a variety of situations.
• Works with the people we support to teach them new life skills.
• Assists the people we support to overcome barriers and challenges to establish and maintain a network of relationships and valued social roles.
• Maintains ongoing communication with the individual, family members and other collateral providers involved with the program and individuals served.
• Possesses and uses general business operations knowledge to guide the team and the program and ensure successful servicing of people we support.
• Exercises discretion and independent judgement with respect to matters of significance to ensure smooth running of operations.
• Manages personnel by supervising, training, evaluating, and observing assigned team members.
• Interviews, hires, develops and retains high quality staff.
• Ensures that all required documentation is completed appropriately and in a timely manner.
• Works in partnership with external providers (employers, day services, etc.) to ensure that all supports and services provided are in alignment and designed to meet the needs of the people living in the residence.
• Prevents, recognizes and reports abuse toward the people we support.
• Ensures residence and individual finances are balanced and in compliance.
• Fulfills on-call responsibility and covers DSP/CSS responsibilities.
• Ensures all team members in the residence are fulfilling the roles and responsibilities of their positions. Provides supervision and guidance to all team members working in the residence on an ongoing basis. Addresses performance issues through performance improvement or corrective action measures.
• Manages and approves team members’ time worked in the residence while ensuring there are sufficient team members to meet the needs of the people living in the residence at all times.
• Ensures that the residence, including the external property, is clean, safe and attractive at all times.
• Performs other duties as assigned.

Responsibilities of All FREE Employees

• Always communicate in a respectful manner with all people including the people we support, supervisors, other valued team members, and members of the community.
• Complies fully with FREE’s confidentiality policies by holding in strictest confidence all information pertaining to members, residents, the people we support and their families, clients, providers, contractors, and employees.
• Meets all safety training requirements; adheres to all safety policies and reports any and all unsafe conditions; takes measures to prevent accidents and/or eliminate conditions that pose a safety or health risk.
• Coordinates, supports, attends and participates in all required events/ meetings/ reviews/ committees, including ones outside of standard working hours.
• Meets all job requirements and stays in compliance.
• Adheres to FREE’s standard of ethical behavior as outlined in the Employee Handbook and Code of Conduct as well as applicable laws and regulations.

Responsibilities of FREE Employees in Leadership/Management Positions:

• Ensures compliance with FREE policies, procedures, and operating standards.
• Implements a continuous quality improvement process for department services and administrative functions.
• Assists in the development, implementation and administration of Human Resources policies and programs including compliance with Equal Employment Opportunities and Affirmative Action Programs.

Please note the above duties, responsibilities, and essential functions are a non-exhaustive list, and may be changed by FREE at any time, with or without notice to the employee.

QUALIFICATIONS

• Education:
  • HS Diploma or equivalent for OPWDD
  • Bachelor’s Degree for OMH
• Experience:
  • Minimum one year of supervisory experience
    • If internal candidate does not have 1 year of supervisory experience, they can qualify if they successfully passed their probation period, have a recommendation from their current supervisor and Vice President; this candidate would need to successfully complete internal management training within 120 days in the manager role
  • Minimum one year of experience working with individuals with disabilities and/or mental health disorders
• Specialized Training, Licenses, Certifications:
  • Not required, training will be provided upon hire as needed
• Knowledge, Skills, Competencies, and Abilities:
  • Proficient computer skills strongly preferred
  • Proficient writing skills with grasp of basic grammar and spelling
  • Must be efficient, well organized, and have excellent communication skills
  • Demonstrated ability to work in a team environment with flexibility, keeping others informed and anticipating needs is essential
• Other Requirements:
  • 18 years of age or older
  • Valid NYS Driver’s License and satisfy criteria to be a driver for the organization strongly preferred

WORK ENVIRONMENT

This role is performed in-person, some travel in an agency vehicle might be required from agency drivers.

PHYSICAL REQUIREMENTS

• Employee is required to sit, walk and stand for prolonged period of time (at least 8 hours)
• Employee is required to effectively communicate both verbally and in writing
• Employee is required to operate standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
• Employee is required to bend, stoop, kneel, crouch or stand on a stool as needed
• Employee is required to be able to lift 50 pounds at a time

Notwithstanding the above listed physical requirements of this position, FREE will provide reasonable accommodations to allow employees to perform the essential functions of the position, provided such reasonable accommodations do not cause undue hardship on FREE.

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The Pay Range for this job is $62,400 - $63,900. This range is based on what FREE reasonably believes it will pay an employee as for said position at the time of the posting. Individual compensation will ultimately be determined based on a variety of relevant factors, including, but not limited to, an individual’s experience, qualifications, longevity at FREE, geographic location, relevant skills, and other factors permitted under federal, state, and local laws.

FREE is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, genetics, or any other protected characteristic. In addition to federal law requirements, FREE complies with applicable state and local laws governing non-discrimination in employment in all of its locations. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, recall, transfer, leaves of absence, compensation, and training.

This job description has been approved by all levels of management.