Residential Monitor and Security (Emergency/Bridge/Temporary/Harm Reduction Shelters) - Alpha Project for the Homeless

Position Title: Residential Monitor and Security

Program: Emergency/Bridge/Temporary/Harm Reduction Shelters

Reports to: Monitor/Security Supervisor and Manager

FLSA Status: Non-Exempt

Benefits: Alpha Project offers a generous benefits package, including 14 paid holidays, paid vacation, sick leave, and 100% employer-paid medical, dental, vision premium, and group life insurance

Pay Range: $19- $22 an hour, commensurate with experience

POSITION SUMMARY
Under the direct supervision of the Monitor/Security Supervisor and Manager, the Residential Monitor and Security will maintain a secure facility and monitor activities in surrounding neighborhoods. They will assist with the day-to-day operations and ensure the safety and comfort of clients, employees, volunteers, and visitors. The Residential Monitor and Security will work collaboratively with residents, staff, providers, and guests to de-escalate confrontations as well as create opportunities and enhancements to the Emergency/Bridge Shelter.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Residential Monitoring
• Assess participant needs at admission and exit of program;
• Assist residents with requests/needs, including accessing supplies, clothing, food, etc.;
• Document and report incidents and daily activities as instructed;
• Assist clients with special needs as needed (disabled/seniors);
• Collaborate with outside agencies; and
• Make proper referrals to available resources and services.

Safety
• Ensure all participants and visitors are checking in and out of the facility;
• Document in the daily log during each shift;
• Provide security and safety both onsite and in the neighboring communities;
• Work collaboratively with the PD and HOT/PERT teams;
• Document and report incidents and daily activities as instructed;
• Conduct fire and safety checks on a regular basis;
• Maintain a secure and safe environment for all participants; and
• Resolve conflicts among participants professionally and efficiently.

Operations
• Janitorial and laundry services;
• Communicate and adhere to program and shelter policies and procedures and model professional rapport with all staff, clients, and partners in accordance with the Operations Manual;
• Maintain confidentiality for all participants; and
• Interact and work cooperatively with participants, service providers, and staff members.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

QUALIFICATIONS
Team Members must demonstrate the ability to follow policies and procedures as established in the Company's Employee Handbook. Team Members will also contribute to a positive work environment by behaving and communicating in a manner such that they get along with all constituent groups, co-workers, and management.

In addition, the education, experience, and other skills listed below are representative of the knowledge, skills, and/or abilities required.

EDUCATION & EXPERIENCE
• High School diploma or GED and a minimum of a combined two (2) years of lived experience, and at least one (1) year of practical job experience; and
• Three (3) years experience working with people, target population preferred.

CERTIFICATION
• CPR and First Aid, and NARCAN certification preferred.

KEY SKILLS SET
• Ability to communicate in person and over the phone, required;
• Strong written and verbal communication skills, required;
• Understanding confidentiality protocols and protecting personal information, required;
• Ability to organize and prioritize projects and multiple tasks in an effective and timely manner, required;
• Effectively problem-solve and maintain composure in high-pressure situations, required;
• Act as liaison with partner agencies;
• Ability to work independently with minimal daily supervision, required;
• Knowledge of all applicable Federal, State, and local laws, codes, regulations, and departmental policies and procedures;
• Experience with theory, principles, and practices of homeless housing interventions, social services, case management, eviction prevention, shelter diversion, and crisis intervention;
• Knowledge of used practices and principals, including Housing First, Trauma-Informed Care, Conflict Resolution, Motivational Interviewing, Low Barrier Operations, and Prevention and Diversion, preferred; and
• Bilingual speakers of any language preferred.

EQUIPMENT AND APPLICATIONS
• Proficiency in MS Office, including Word, Excel, Outlook, and PowerPoint, preferred;
• Working knowledge of all standard office equipment; and
• Experience with principles and practices of data collection, HMIS, and Clarity experience, preferred.

Alpha Project for the Homeless provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.