Resort Greeter - Omni Hotels & Resorts

Location

Mount Washington Hotel

As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match.

Job Description

The Lobby Ambassador is responsible for acknowledging every guest that approaches the hotel’s main entrances, using their name when appropriate. Assist guest at the lobby area with various requests and provide directions to all areas of the hotel. This position is also responsible for working closely with areas of operation relating to the guest experience that include but are not limited to Front Desk, Guest Services, Housekeeping, Engineering and Food and Beverage.

Responsibilities

• Conduct Historical Tours.
• Must have an outgoing personality.
• Ability to work independently with little supervision and ability to problem solve and offer alternative solutions.
• Offer directions and other assistance as necessary to guests.
• Liaise with Front Office/ for details of groups, VIPs, Select Guest, promotions and packages
• Communicate directly with guests, both in person and by telephone
• Provide information on facilities, services, events, attractions and have knowledge of the surrounding areas, restaurants and points of interest
• Provide travel routes and transportation services, area maps, brochures and other literatures
• Create relationships with current and prospective Select Guest members 

Qualifications

• High School graduate required
• Hospitality Program College Student preferred
• Must be fluent in English. Ability to speak in other languages preferred but not required.