Resort Reservations Agent - Acqualina Management, LLC

WE PREPARE, INSPIRE, EMPOWER, ENTRUST IN YOU! JOIN OUR DREAM MAKER CULTURE ©

We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fairs

JOB OVERVIEW:

Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information.

REPORTS TO: Reservations Manager.

WORK ENVIRONMENT:

Reservations Department.

KEY RELATIONSHIPS:

Internal:                    Staff in Reservations, Front Desk, PBX, Sales & Catering; Housekeeping Engineering, Food & Beverage, Resort Assistant Managers, and Executive Offices.

External:                   Resort guests/visitors, Corporate Reservations Center personnel, Travel and Tour Company representatives, other Resorts.

 QUALIFICATIONS

Essential:

• High school graduate or equivalent vocational training certificate.
• Compute basic arithmetic.
• Fluency in English both verbally and non-verbally.
• Provide legible communication and directions.
• Ability to:
• prioritize and organize.
• be a clear thinker, remaining calm and resolving problems using good judgment.
• follow directions thoroughly.
• understand guest’s service needs.
• work cohesively with co-workers as part of a team.
• work with minimal supervision.
• maintain confidentiality of guest information and pertinent Resort data.

Desirable:

• Some college or training in the Hospitality Industry.
• Previous experience as a Reservation Agent.
• Fluency in a foreign language, preferably Spanish.
• Ability to suggestively sell.
• Ability to input and access information in the property management system/computers.
• Previous guest relations training
• Luxury hospitality experience and knowledge of Forbes Travel Guide standards.

PHYSICAL ABILITIES

Essential:

1. 1. Exert physical effort in transporting 30 pounds.
2. 2. Endure various physical movements throughout the work areas.
3. 3. Reach 12 inches.
4. 4. Remain in stationary position for 8 hours throughout work shift.
5. 5. Satisfactorily communicate with guests, management and co-workers to their understanding.