Resource Operations Manager - Federated Service Solutions

About Federated Service Solutions: 
Founded in 2004, Federated Service Solutions is a dynamic and innovative technology company dedicated to helping businesses do business better. We are committed to fostering a collaborative and inclusive work environment where all employees can thrive and contribute to our shared success. We do this by creating a culture of accountability, aligning our strategies and policies with the company's goals, vision, and values, and exceeding customer expectations by putting the right people in the right seats. Join us and be a part of our exciting journey towards growth and excellence.

Position Overview:
 The Resource Operations Manager is a pivotal role responsible for leading the strategic growth and planning of the deployment team.  This role requires strong communication and scheduling/routing skills.  You will oversee the management of our low voltage Technicians as well as sub-contractors.  You will be responsible for making suggestions for technicians in regard to the rollout, routing and scheduling of large projects. 

Principal Duties and Responsibilities: 

• Represent Company’s Core Values, Core Focus and Goals. 
• Lead, manage, and provide accountability to the Resource Deployment and FSS Technician teams. 
• Staffing and routing large opportunities. 
• Manage the FSS Technicians and Onsite Project Coordinators.
  • Including hiring/firing 
  • Training and growth 
  • Scheduling, routing and PTO 
• Maintain a regular meeting cadence with the RD and Technical staff including:
  • Engage in weekly teammeetings 
  • Regular touch base meetings 
  • Quarterly conversations 
  • Annual Reviews 
• Vet sub-contractor candidates.
• Liaison to the Deployment Partners.
• Main and first POC for escalations
• Ensure general usage of partners including new?
• Review and interview as necessary new Deployment Companies 
• Manage the sub-contractor relationships.
• Ensure compliance with FSS requirements
• Oversee the on boarding and off boarding process.
• Develop Technician growth plans for both the FSS internal technicians and Deployment Partners.
• Ensuring that Master Service Agreements are executed and maintained. 
• Look to proactively make processes better through planning and refinement. 

Qualifications: 

• Education:
  • Bachelor’s degree in business administration, or a related field preferred.
• Experience:
  • Minimum of 1 year of experience in scheduling and routing field technicians or a similar role.
  • Minimum of 3 years of experience in a leadership role, managing teams and collaborating with cross-functional departments.
  • Project Management background preferred.
• Skills:
  • Strong organizational skills.
  • Excellent strategic thinking and problem-solving abilities.
  • Proficiency in digital marketing channels, tools, and analytics platforms.
• Exceptional verbal and written communication and interpersonal skills.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.
• Personal Attributes:
  • Results-oriented with a strong drive for success.
  • Innovative mindset with a willingness to experiment and take calculated risks.
  • Strong leadership qualities with the ability to inspire and motivate a team.
  • High level of integrity and professionalism.

Benefits:

• Competitive salary.
• Comprehensive health, dental, and vision insurance.
• Company paid Life and Disability insurance.
• Company Paid Employee Assistance Program
• Voluntary Life, Disability, Hospital Indemnity and Legal insurances available. 
• Retirement savings plan with company match.
• Profit Sharing. 
• Paid Time Off 
• Employee Discount Program
• Professional development opportunities.
• Flexible work environment and hybrid work options.