Restaurant Assistant Manager (Ling & Louies) - Gila River Resorts & Casinos

Closing Date: November 11,2024 at 4:00 PM

Salary: Depending On Experience (DOE)

Essential Duties and Responsibilities:

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Responsible for all aspects of the effective management of restaurant operation within a casino environment.
• Achieve operational objectives by contributing information and recommendation to strategic plans. Prepare and complete action plans; implement production, productivity, quality, and guest-service standards; resolve problems; identify trends; determine system improvements and implement positive change.
• Assist with actively coaching, counseling, directing, training and mentoring team in meeting company standards.
• Maintains ambiance by controlling lighting, background music, linen service, glassware, dinnerware, and utensil quality and placement; monitoring food presentation and service.
• Ensure total compliance with all alcohol service policies. Will effectively and compliantly address all alcohol service or compliance issue immediately.
• Ensure Point of Sales Systems (POS) are in working order. Audit for accuracy of Payment Card (PCI) compliance, charges, and cash handling procedures.
• Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
• Performs other special projects and duties as assigned.

Supervisory Responsibilities

Directly supervises multiple employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Skills/ Requirements

• High School Diploma or equivalent required.
• Prior experience in restaurant operations required.
• Ability to handle cash accurately and responsibly and calculate basic math functions as they relate to point-of-sale/credit transactions, cash reconciliation and product inventory.
• Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) and other required compliance trainings.
• Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.
• Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
• Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
• Strong interpersonal and communication skills, both written and oral.
• This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.