Restaurant General Manager - Taco Bell

Job Details

Job Location

: 040047 - Cumberland - Cumberland, MD

Position Type

: Restaurant General Manager

Salary Range

: $55,000.00 - $75,000.00 Salary/year

Description

Supervisor's Title Area Coach (AC) Directly Supervises Associate General Managers / Shift Managers / Hourly Crew

Basic Purpose and Objectives of the Position

The Restaurant General Manager (RGM) provides overall leadership and direct supervision of operations in an individual restaurant to ensure that the restaurant meets or exceeds its annual operating plan

Focal points include: Driving excellence in customer service Maintaining company standards in product and facility specifications Supervising food handling procedures and operational processes Exercising financial control to meet the restaurant profit margin targets Selecting, training, developing and motivating employees The RGM directly performs hands-on operational work (as necessary) to train employees, responds to customer service needs or otherwise role model appropriate skills and behavior in the restaurant

Principle Accountabilities

Customer Satisfaction/Product Quality

Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards

Drives customer-focused culture by serving as role model in resolving customer issues and training managers and crew to meet or exceed customer service standards

Tracks, analyzes and resolves sources of customer complaints

Ensure that food safety standards are met

Financial

Develops and drives restaurant annual operating plan

Analyzes sales, labor, inventory and controllables on a continual basis and takes corrective action to meet or achieve margin and sales growth targets

Trains and mentors subordinates on financial analyses and profitability tips for the restaurant

Develops store CAPEX requests and is the principle interface with all vendors

Operations

Ensures that facilities and equipment are maintained to Company standards

Monitors inventory, food preparation and order fulfillment daily to ensure adherence to Company standards Establishes restaurant speed with service (SWS) targets, monitors performance and resolves bottlenecks to achieve SWS goals

Oversees development and revision of weekly management and crew schedules

Human Resources

Directs all restaurant level HR activity including: Personal accountability for crew hiring decisions Learning Zone planning and execution Performance management Compensation Employee relations issues up to and including termination Provides hands-on training for management staff in Learning Zone and develops all Shift Managers and Assistant General Managers to assume higher level responsibilities

Develops and monitors staffing plans and directs crew sourcing activities

Manages the work environment on all shifts to ensure fair and equitable employee treatment, as well as adherence to all Company, state and federal workplace regulations

Success Measures

Achievement of restaurant annual operating plan Margin improvement over previous year sales growth Weekly/Period restaurant performance in sales, labor, ICOS and controllables PRC results and OSAT scores Learning Zone certification levels, crew turnover and staffing levels

Benefits

- Accrue PTO every pay period, enrolled in STD/LTD entitled to enroll in medical, dental, life, 401k

- Annual bonus potential $14,560 to $36,400

Qualifications

Knowledge and Skill Requirements

Delivers Excellence in Customer Service

Is fully aware of customer needs and ensures that they receive quality products and service

Ensures work is to the correct standard

Possesses extremely high standards of product quality and speed with service and constantly monitors performance against those standards

Possesses a strong eye for detail and cleanliness

Presents a positive image through tidy and professional appearance of self and other employees

Interacts with customers in a highly effective and proactive manner

Consistently seeks to improve the customer experience

Demonstrates and emphasizes to others the importance of a winning customer experience

Uses customer feedback tools and techniques in making decisions and improving restaurant performance

Team Leadership

Supervises others and efficiently coordinates their work

Delegates tasks to the most appropriate member of staff

Is able to remain in control in difficult situations

Provides clear direction and authority

Gets involved in a hands-on manner and leads by example

Is assertive

Communicates restaurant goals and a motivating vision; links individual performance to achieving restaurant goals

Demonstrates principled leadership and sound business ethics; stands up for what's right

Celebrates achievements; recognizes and rewards others; generates pride and commitment

Regularly coaches staff to drive performance against objectives; provides ongoing, constructive feedback

Demonstrates passion, enthusiasm and intensity in work; is a role model

Business Savvy

Identifies problems quickly; assertively develops and implements solutions; manages restaurant flow to ensure customer satisfaction

Focuses the team on critical business issues; plans, organizes and delegates work for peak efficiency

Ensures understanding and use of available business tools by appropriate team members

Accurately analyzes financial data; identifies trends and takes appropriate action; follows-up to ensure 100% implementation

Understands key business drivers and uses this knowledge to build sales and achieve margin targets

Team Development

Identifies appropriate staff development needs and action plans and ensures time is available for crew development

Is tenacious in ensuring that all employees receive the opportunity to learn and demonstrate new skills

Transfers own knowledge to others by clearly demonstrating procedures, maintaining high standards and walking the talk

Provides resources for development, follows up and gives positive, direct feedback

Provides ongoing coaching and feedback as well as periodic formal assessment of progress

Restaurant Operations

Technically proficient in all aspects of food preparation, production and delivery

Displays detailed knowledge of all key food handling/food safety procedures

Familiar with basic restaurant equipment troubleshooting

Displays detailed knowledge of all company product standards

Educational Attainment/Experience Requirements

High school diploma or GED

Supervisory experience in either a food service or retail environment Demonstrates ability to maintain financial controls and coach and train hourly employees

Proven ability to drive customer satisfaction, financial performance and employee satisfaction

Disclaimer The list of requirements, duties and responsibilities is not exhaustive but is merely the most accurate list for the current job

The Company reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development).