Restaurant General Manager- Mt. Juliet, TN - Jeremiah's Italian Ice - DM Ventures MJ

Jeremiah’s Italian Ice of Mt. Juliet Owned and Operated by DM Ventures MJ, LLC

Summary

The Store Manager is responsible for leading and directing Jeremiah’s People, Operations and Financials of their location. This includes hiring & development of their team, guest satisfaction, serving quality products, delivering 5-Star Service, the financial performance of the business, store marketing initiatives, maintaining safety and cleanliness standards, inventory, food cost and labor controls, and providing a positive, upbeat work environment and culture. This is a full-time position that potentially requires working in excess of 45-50 hours per week, and flexibility in hours that may include early mornings, evenings, weekends and/or holidays.

Essential Functions

Operational Leadership in the Three Areas of Focus:

• People

• Final and ultimate responsibility for recruitment, selection, training, development, scheduling, appraisal, and when necessary, disciplining and/or termination of employees, all in accordance with the established policies and procedures of JII and applicable state and federal regulations.
• Provide leadership and direction to ensure the Jeremiah’s Frogma / Culture is alive and thriving and employees work in an environment of respect, fairness, teamwork and accountability.
• Conduct daily Pre-Shift Huddles and hold regular team meetings.
• Inspect uniform and grooming of team members and handle discrepancies accordingly.
• Foster growth by providing leadership, guidance, and clear direction in areas of People, Operations and Financials. 

2. Operations

• Lead the daily operations to ensure all aspects of the business meet established performance and profitability goals.
• Ensure Service Standards are followed according to Core Values.
• Identify ways to improve guest service experience.
• Visible on the floor, particularly during peak business. 
• Ensure par levels for supplies and equipment are maintained; replenishing shortages or additional items as needed.
• Ensure Standards and Policies are followed including the timely and accurate completion of all reports and paperwork.
• Ensure the work environment is safe, secure, and healthy by following and enforcing sanitation standards and procedures; complying with legal regulations; securing revenues; maintaining the patio, walkways and parking lot.
• Ensure master tracker and checklists are followed and side work is complete.
• Maintain knowledge of the menu, Limited Time Offers, specials, promotional items, catering orders, Rewards Program and other operational knowledge, ensuring the Team Members are knowledgeable in all areas as well.

3. Financials

• Ensure food and labor costs are managed and controlled; minimize waste, ensure products are prepared according to Brand Standards.
• Maximize profitability through upselling, portion control, monitoring accuracy of charges, cash handling procedures.
• Conduct Local Store Marketing and build strategic relationships within their community to build brand awareness and sales.

Requirements Experience and Qualifications

• Minimum 1 year of general management experience in full-service, casual or quick-service restaurant or retail.
• Food Safety Certification required.
• Experience in event planning, B2B partnerships/sales preferred.
• Proven track record of finding and keeping great talent
• Ability to travel to Florida for 2 weeks of training

Skills

• Effective communication with individuals at all levels including guests, Team Members, Area Manager, leadership team, vendors and other individuals you may come in contact with.
• Ability to provide guest satisfaction, service excellence and problem resolution.
• Ability to effectively lead, manage and motivate Team Members. 
• Ability to direct and drive performance and follow up with corrective action as required.
• Ability to prioritize, organize work assignments, delegate work, focus attention to details.
• Conflict resolution, exercising good judgment in decision making and performing job tasks independently with minimal supervision.
• Determine training needs and facilitate as required.
• Financial acumen to prepare schedules, watch labor costs, inventory control, purchasing and ordering, sales reports, etc.
• Ability to use digital communication and collaboration tools.
• Ability to learn and manage POS system and associated hardware. 

Physical Demands

• Ability to move throughout an office space and store (standing, walking, kneeling, bending) for extended periods of time.
• Ability to sit or stand for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 50 pounds.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.

Disclaimer

The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of the duties and responsibilities performed on the job. You are applying to work with a franchisee of Jeremiah’s Italian Ice. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own terms of employment which can vary between franchisees.