Restaurant Manager - Fidelity Hotel
Cleveland, OH
About the Job
FIDELITY HOTEL is hiring for a Restaurant Manager
Fidelity Hotel is an adaptive reuse project located at 1940 E. 6th Street in the historic 103-year-old Baker Building. Fidelity Hotel will have 97 guest rooms & suites, each with tailored amenities, custom-designed furniture, and thoughtfully curated art. The property will feature a full-service restaurant, bar, event & meeting spaces, and a private dining room. Fidelity Hotel is an homage to Cleveland's long-standing ideals. Our unwavering dedication to the city's soul is expressed through the design, brand, art, amenities, and community programs - all carefully selected to be additive to and reflective of the innovation & creativity that makes Cleveland so special.
JOB OVERVIEW
The Restaurant Manager is responsible for overseeing the planning, organizing, training, and leadership necessary to
achieve stated objectives in sales, costs, employee retention, guest service, and satisfaction, food quality,
cleanliness and sanitation.
What You'll Do:
? Adhere to all standards of operations, policies and procedures, manuals, training material, memos, and
verbal instruction.
? Assist the AGM/GM with overseeing the outlet to ensure a smooth execution of service.
? Spearhead staff training programs to ensure knowledgeable service throughout the outlet.
? Assist in development of departmental objectives, policies, procedures and strategies.
? Train and supervise Food & Beverage employees; provide feedback based on observation.
? Demonstrate a working understanding of labor cost control through effective scheduling and proactive
management.
? Analyze operational problems, such as theft and wastage, and assist the F&B Managers to establish
procedures to alleviate these problems.
? Hold staff accountable throughout their shifts for job performance through consistent supervision and
follow-ups as needed.
? Ensure immediate response is given to guest comments and concerns and apply corrective measures
when necessary.
? Ensure all employees adhere to dress code policies for their scheduled shift.
? Assist in establishing cost improvement objectives and implementing action plans.
? Follow inventory standards and procedures to consistently conduct an accurate inventory.
? Ensure staff has a complete understanding of their job requirements and sufficient training before holding
them accountable for results.
? Ensure that all staff is delivering the level of service in accordance with New Waterloo Standard Operating
Procedures.
? Assist management in maintaining awareness of documentation needed and retained in employee files.
? Create opportunities for on-going education and development of team members.
? Assist in the development and implementation of special projects as assigned.
? Promote and encourage guest name recognition at all times with both internal and external guests.
? Maintain a high level of cleanliness and awareness of safety in the work area.
? Ensure that all equipment is maintained in good, safe working condition; arrange for equipment purchases
and repairs as needed.
? Supervise the outlet in the absence of the AGM/General Manager.
? Ensure open lines of communication with staff, all departments, and upper management at all times via
email, online applications, meetings, etc., to ensure all needs of the restaurant are met.
? Attend relevant meetings as instructed.
Who You Are:
You have a Bachelor's degree from an accredited four-year college or university; or an equivalent combination of education and experience preferred.
You have 2+ years related experience in the hospitality industry preferred.
You are able to speak, read, write and understand the primary language(s) of the workplace.
Fidelity Hotel is an adaptive reuse project located at 1940 E. 6th Street in the historic 103-year-old Baker Building. Fidelity Hotel will have 97 guest rooms & suites, each with tailored amenities, custom-designed furniture, and thoughtfully curated art. The property will feature a full-service restaurant, bar, event & meeting spaces, and a private dining room. Fidelity Hotel is an homage to Cleveland's long-standing ideals. Our unwavering dedication to the city's soul is expressed through the design, brand, art, amenities, and community programs - all carefully selected to be additive to and reflective of the innovation & creativity that makes Cleveland so special.
JOB OVERVIEW
The Restaurant Manager is responsible for overseeing the planning, organizing, training, and leadership necessary to
achieve stated objectives in sales, costs, employee retention, guest service, and satisfaction, food quality,
cleanliness and sanitation.
What You'll Do:
? Adhere to all standards of operations, policies and procedures, manuals, training material, memos, and
verbal instruction.
? Assist the AGM/GM with overseeing the outlet to ensure a smooth execution of service.
? Spearhead staff training programs to ensure knowledgeable service throughout the outlet.
? Assist in development of departmental objectives, policies, procedures and strategies.
? Train and supervise Food & Beverage employees; provide feedback based on observation.
? Demonstrate a working understanding of labor cost control through effective scheduling and proactive
management.
? Analyze operational problems, such as theft and wastage, and assist the F&B Managers to establish
procedures to alleviate these problems.
? Hold staff accountable throughout their shifts for job performance through consistent supervision and
follow-ups as needed.
? Ensure immediate response is given to guest comments and concerns and apply corrective measures
when necessary.
? Ensure all employees adhere to dress code policies for their scheduled shift.
? Assist in establishing cost improvement objectives and implementing action plans.
? Follow inventory standards and procedures to consistently conduct an accurate inventory.
? Ensure staff has a complete understanding of their job requirements and sufficient training before holding
them accountable for results.
? Ensure that all staff is delivering the level of service in accordance with New Waterloo Standard Operating
Procedures.
? Assist management in maintaining awareness of documentation needed and retained in employee files.
? Create opportunities for on-going education and development of team members.
? Assist in the development and implementation of special projects as assigned.
? Promote and encourage guest name recognition at all times with both internal and external guests.
? Maintain a high level of cleanliness and awareness of safety in the work area.
? Ensure that all equipment is maintained in good, safe working condition; arrange for equipment purchases
and repairs as needed.
? Supervise the outlet in the absence of the AGM/General Manager.
? Ensure open lines of communication with staff, all departments, and upper management at all times via
email, online applications, meetings, etc., to ensure all needs of the restaurant are met.
? Attend relevant meetings as instructed.
Who You Are:
You have a Bachelor's degree from an accredited four-year college or university; or an equivalent combination of education and experience preferred.
You have 2+ years related experience in the hospitality industry preferred.
You are able to speak, read, write and understand the primary language(s) of the workplace.
Source : Fidelity Hotel
