Restaurant Manager - Lodging Dynamics

JOB SUMMARY

The Food and Beverage Manager supervises the daily operation of the kitchen, servicing banquets and restaurants, maintaining established quality and service standards, and maximizing profits. Ensures food quality by fostering a cohesive team dynamic, prioritizing prompt, courteous, and accurate service delivery.

ESSENTIAL JOB FUNCTIONS

• • Oversees the daily operations of Food & Beverage outlets, including restaurant, and bar operations.
  • Trains, supervises, and motivates the Food & Beverage team, including servers, bartenders, hosts, and support staff.
  • Oversees weekly schedules, supervising staffing levels to verify that guest service, operational needs, and financial objectives are met.
  • Maintains knowledge of restaurant staff positions to assists in performing duties as needed.
  • Ensures compliance with all health, safety, and sanitation regulations and standards.
  • Conducts pre-shift meetings to inform staff of daily events; reviews daily specials.
  • Inspects daily pre- and post-shift side work and cleanliness of outlet areas.
  • Collaborates with the Food and Beverage Manager to ensure service standards are being met.
  • Assists Food and Beverage Manager with special events, ensuring seamless execution and customer satisfaction.
  • Monitors performance of the restaurant through analysis of guest feedback and financial reports.
  • Assists in team member discipline, recognition, and performance evaluations.
  • Effectively communicates policies and procedures to subordinates.
  • Completes all required Company training/compliance courses as assigned.
  • Adheres to Company standards and maintains compliance with all policies and procedures.

• Performs other related duties as assigned.

EXPERIENCE

• A minimum one (1) year of supervisory experience as Food and Beverage Manager and/or similar role in the hospitality industry field required.

SUPERVISORY RESPONSIBILITIES

Spends the majority of the time (50% or more) achieving organization objectives, often through the coordinate achievements of subordinate staff. A portion of the time may be spent performing individual tasks related similar to those performed by direct reports, but primary duties are supervisory or organizational-goal related. Analyzes and resolves problems, determines work techniques, monitors for regulatory compliance, maintains production, interprets and creates policies, and demonstrates solid subject matter knowledge. Establishes departmental goals and objectives, functions with independence, and makes decisions on matters of significant importance. Manages human, financial, and/or physical resources; proactively assesses risk to establish systems and procedures to protect organizational assets. Exercises judgment within defined procedures and policies to determine appropriate action. Develops systems to ensure subordinates adhere to policies and procedures in compliance with organizational goals and objectives.

Specific supervisory duties include, but are not limited to the following:

• Determines and creates policies, procedures, and manuals for direct reports.
• Assigns, monitors, and reviews work; evaluates direct report's performance.
• Recruits, interviews, trains, disciplines, and terminates direct reports.
• Orientates and trains direct reports.
• Investigates and resolves concerns and complaints
• Provides assistance and support; maintains a positive and professional working environment.

LICENSES & CERTIFICATIONS

• Food Handler's Card - must be state/county-specific.
• Alcohol Awareness Training Certification - must be state/county-specific.

SKILLS & ABILITIES

This position requires the capability to understand and follow both oral and written directions, as well as, knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

• Computer proficiency in Google Workspace.
• Computer proficiency in Microsoft Word, Excel, and Outlook.
• Understands how to develop and implement business strategies.
• Ability to interpret and create policies, procedures, and manuals.
• Excellent customer service skills.
• Ability to motivate and inspire a team to provide extraordinary customer service.
• Strong leadership and organizational skills, with the ability to effectively manage a diverse team.
• In-depth knowledge of food and beverage operations, including service standards, menu planning, and cost control.
• Solid understanding of finance and control procedures, including maintaining a balanced department checkbook and responding to changes in forecasts.
• Develops high-performing teams and fosters a culture of excellence.
• Excellent interpersonal skills to include coaching, counseling, mentoring, and public relations.
• Proven ability to drive revenue growth, optimize costs, and achieve financial targets.
• Ability to take initiative and effectively adapt to changes.
• Able to use sound judgment; work independently, with minimal supervision.
• Strong analytical and problem-solving skills.
• Basic math skills.

TRAVEL REQUIREMENTS

• No travel required.

PHYSICAL DEMANDS

• Stooping: Bending body downward and forward by bending spine at the waist. Specifically, if it is to a considerable degree and requires full motion of the lower extremities and back muscles.
• Kneeling: Bending legs at knee to come to a rest on knee or knees.
• Crouching: Bending the body downward and forward by bending leg and spine.
• Reaching: Extending hand(s) and arm(s) in any direction.
• Standing: Particularly for sustained periods of time.
• Walking: Moving about on foot to accomplish tasks. Specifically, for long distances or moving from one work site to another often.
• Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward, or outward.
• Pulling: Using upper extremities to exert force in order to draw, haul, or tug objects in a sustained motion.
• Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Specifically, if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
• Grasping: Applying pressure to an object with the fingers and palm.
• Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
• Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
• Hands to Fingers: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Repetitive Motion: Substantial movements (motions) of the wrists, hands, and/or fingers.
• Close Vision: Clear vision at 20 inches or less. Required to perform an activity such as preparing and analyzing data, transcribing, viewing a computer terminal, extensive reading or visual inspections.
• Color Vision: Ability to identify and distinguish colors.
• Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

WORK ENVIRONMENT

• Excessive Noise: Exposure to sufficient noise (caused by machines, music, voices, etc.) which warrants shouting in order to be heard above ambient noise level.

DISCLAIMER

This job description indicates, in general terms, the type and level of work performed as well as the typical responsibilities of team members in this classification. The duties described are not to be interpreted as being all-inclusive to any specific team member. Nothing in this job description changes the at-will employment relationship existing between the Company and team members.

The Essential Job Functions, Physical Requirements, and Work Environment characteristics described are representative of those that must be met to successfully perform the essential functions of this job. Management reserves the rights to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified team members can perform the essential functions of the job.

About Lodging Dynamics Hospitality Group: Lodging Dynamics Hospitality Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Lodging Dynamics does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws. Lodging Dynamics Hospitality Group is based in Provo, Utah and is a nationally recognized, award-winning operator of premium-brand, select service, and extended-stay hotels, and one of a few third-party operators approved by Marriott and Hilton. The Company has managed hotels in the Marriott, Hilton, Hyatt, and IHG premium-brand families. For more information, visit www.lodgingdynamics.com.