Restaurant Manager - Mananto Enterprises LLC The Northampton Hotel
Northampton, MA
About the Job
The Hotel Northampton, one of the area's most historic and boutique hotels, is seeking an experienced and enthusiastic individual for manage our two restaurants: Coolidge Park Cafe and Wiggins Tavern. We pride ourselves on delivering exceptional service and high-quality food to our guests. Our team is passionate, and we seek a Restaurant Manager who shares our commitment to culinary excellence and outstanding customer experiences.
**Job Summary:**
The Restaurant Manager will oversee all aspects of restaurant operations, ensuring a high level of service, quality, and hospitality. This role is key to creating a positive dining experience for our guests while driving staff performance and meeting financial goals. The ideal candidate will possess strong leadership skills, a deep understanding of food and beverage operations, and excellent communication abilities.
**Key Responsibilities:**
- Manage daily restaurant operations, including staffing, budgeting, and inventory control.
- Ensure exceptional customer service and resolve guest complaints effectively and amicably.
- Train, supervise, and mentor staff, fostering a positive team environment and encouraging professional growth.
- Develop and implement operational policies and procedures to enhance service quality and efficiency.
- Monitor food quality and presentation to ensure compliance with restaurant standards.
- Collaborate with the kitchen team to create and update menus based on seasonality and customer feedback.
- Analyze financial reports, manage budgets, and work to achieve sales and profitability targets.
- Maintain a safe and compliant work environment by adhering to health, safety, and sanitation regulations.
- Conduct regular staff meetings and performance reviews, providing constructive feedback and recognizing achievements.
- Engage with the local community to promote the restaurant and build brand loyalty.
**Qualifications:**
- Minimum of 2 years of experience in restaurant management or a similar role.
- Proven leadership and team management skills with the ability to motivate and develop staff.
- Strong understanding of food and beverage operations, inventory management, and budgeting.
- Excellent communication and interpersonal skills, with a focus on customer service.
- Proficient in restaurant management software, POS systems, and Microsoft Office Suite.
- Flexible schedule with the ability to work evenings, weekends, and holidays as needed.
**Benefits:**
- Competitive salary and performance-based incentives.
- Health, dental, and vision insurance.
- Vacation and Sick Time.
- Opportunities for professional development and advancement.
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The Hotel Northampton is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.