Restaurant Manager - iCHiNA

iCHiNA is looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality New American –Chinese concept and motivate our staff to provide excellent customer service. 

Restaurant Manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.  As the restaurant manager, you may serve in any capacity within the restaurant as needed due to associate absence and perform related duties and assignments as required. 

To be successful in this role, you’ll need management skills and experience in both front and back of the house.  We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.

Restaurant Manager responsibilities include:

• Coordinating daily restaurant management operations

• Delivering superior food and beverage service and maximizing customer satisfaction

• Responding efficiently and accurately to restaurant customer complaints

• Helping the restaurant meet service, sales, and profit objectives along with supervising and directing associates in daily work activities

• Coordinate daily Front of the House and Back of the House restaurant operations

• Deliver superior service and maximize customer satisfaction

• Respond efficiently and accurately to customer complaints

• Regularly review product quality and research new vendors

• Organize and supervise shifts 

• Appraise staff performance and provide feedback to improve productivity 

• Estimate future needs for goods, kitchen utensils and cleaning products 

• Ensure compliance with sanitation and safety regulations

• Manage restaurant’s good image and suggest ways to improve it

• Control operational costs and identify measures to cut waste

• Promote the brand in the local community through word-of-mouth and restaurant events

• Recommend ways to reach a broader audience (e.g. social media ads) 

• Train new and current employees on proper customer service practices

• Implement policies and protocols that will maintain future restaurant operations

Requirements

• Proven work experience as a Restaurant Manager minimum of three years’ experience.

• Proven customer service experience as a manager

• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff

• Familiarity with restaurant management software, like OpenTable and Toast

• Strong leadership, motivational and people skills

• Acute financial management skills

• BS degree in Business Administration; hospitality management or culinary schooling is a plus