Restaurant Manager - Chick-fil-A
Virginia Beach, VA 23454
About the Job
At Chick-fil-A, the Manager position is more than just a job, it’s an opportunity. In addition to working directly for an Independent Operator, team members gain life experience that goes far beyond serving a great product in a friendly environment. Chick-fil-A is a great opportunity for people of all ages and backgrounds!
We are seeking individuals to be a part of our rewarding team. Applicants must be hard-working, fast-moving, responsible, and quick thinking. They should also exhibit the ability to go the extra mile and make personal connections with every guest.
THIS POSITION REQUIRES AVAILABILITY FROM 2PM-11PM DAILY.
Responsibilities:
- Lead the team with best practices
- Provide a remarkable guest experience to every guest
- Demonstrate the ability to work in all Front of House positions
- Know all basic food prep and safety
- Responsible for knowing what to do when the computer/register fails
- Count and verify registers and coupons
- Responsible for party trays and taking orders properly
- Demonstrate the ability to train others in “Recipe for Service” (CORE 4 + Required Service Behaviors)
- Must be able to read and interpret CEM reports
- Demonstrate the ability to do “Service Checks” and Coach for results (check for core 4, check for the recipe for service, check for 2nd-mile service and required service behaviors, ACES in their places)
- Must understand and be able to train on How to satisfy a disappointed customer (L.A.S.T.)
- Generate reports from the register (sales, cashier closes, paid out, pickups, deal with fake money, deal with fake coupons)
- Demonstrate the ability to close a shift and code end of shift items properly and effectively
- Must understand how to deal with customer/employee injuries (SEDGWICK)
- Do Walk-Thru’s with Leaders (ensure restroom, dining room, front line, parking lot cleanliness, ensure all team members are in proper uniform, play-land, speed of service)
- Know and be able to train on all policies
Characteristics:
- Team mindset
- Work with the existing team well
- You show you want to be here
- Integrity
- Heart
- Supports vision of the restaurant
- Leads by example
- Builds relationships
- Good communication
- Able to take vision, goals, core values and all information from leaders and communicate to each team member
- Servant leadership- Serve the team members in the kitchen who in turn serve front line who in turn serve our guests
A Manager should:
- Work a minimum of forty-five hours per week in the restaurant (5 days) including Friday and Saturday
- Allocate at least two hours per week to planning
- Focus on systematically and effectively communicating all related goals and success factors to Team Members
Qualifications:
- Demonstrates loyalty, integrity, motivation, trustworthiness, dependability, empathy and professionalism
- A passion for people and service
- 3 + years of leadership in the food industry
- Able to lead, coach and delegate a team of individuals in a fast paced environment
- Able to make quick decisions with the restaurant's best interest in mind
- Ability to develop others
- Eagerness to learn and improve yourself
- A commitment to quality in everything you do
- Open Availability
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
