Restaurant Sales Manager - Casa Monica Resort and Spa

An inspiring career awaits you! 
 
The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired!

Grand Performers may enjoy a range of benefits, including:

• Marriott Employee Discounts Worldwide
• Competitive Wage & Discretionary Bonus Program
• Medical, Dental, Vision Insurance
• Company-Sponsored Life Insurance
• Short & Long-Term Disability Insurance
• Tuition Reimbursement Program
• 401(K) with Discretionary Company Matching Contributions
• Employee Assistance Program

JOB SUMMARY

The overall objective and purpose of the Restaurant Sales Manager is to prospect Catering and Restaurant opportunities for the property to maximize revenue, coordinate the activities for group meetings, conferences, and social events, and execute the client's expectations as outlined in the BEO/EO. This position will prospect, contract, and service the following market segments: Contracting and Servicing all restaurant events.

STANDARDS & CULTURE

Individuals must serve as a cultural ambassador by upholding and promoting our standards.

• Image & Presence: Our team is sophisticated and purposeful in their communication and body language.
• Service: Intuitive. Our team inspires the guest (and Grand Performer) experience with warmth and deliberate elegance.
• Performance: Extraordinary. Our team rises to outperform and consistently be at our best for even better.

CORE RESPONSIBILITIES

Primary areas of responsibility include, but are not limited to the following:

• Act as a liaison between the sales and Food & Beverage departments of the hotel to ensure a successful event for the clients and all of the client’s needs are met and communicated accurately and efficiently to all departments of the hotel.
• Determine, develop and execute action plans against existing and new target accounts to achieve and exceed sales revenue expectations.
• Develop and maintain relationships with customers, community organizations, and professional associations to maintain visibility and market share.  Continually target and prospect new business through individual creativity and innovation.
• Create and implement sales strategies to maximize profits of the hotel while maintaining customer satisfaction.
• Analyze competition, market trends and customer needs to continually assess the productivity against established goals.
• Strategically evaluate and determine the revenue potential of clients compared to the established goals of the hotel to ensure profitability.  Develop a sales strategy by analyzing historical, current and future hotel/market trends to capture the maximum amount of revenue and meet/exceed his/her individual sales goals.
• Maximize revenue by selling all private event space in the Cordova Restaurant.
• Manage account details so all pertinent aspect of solicitation and closing are complete and documented. Train and become certified in CI/TY, inputting all groups into the Marriott System, and generate contracts. Block all space in Open Table & CI/TY.
• As the primary contact for customers, notify/coordinate customer specifications with other departments and quickly, efficiently respond to customer issues, comments and problems to ensure a quality experience and enhance future sales prospects. Attend Resume and EO meetings to discuss details of upcoming Private Parties.
• Plan and execute sales trips and sales calls.  Travel locally to conduct outside calls, promote the hotel and review the competition reader boards to develop leads. 
• Interact with other managers to provide support to planning initiatives.
• Ensure records systems are maintained in accordance with generally accepted auditing standards.
• Work closely with each group meeting planner regarding groups menu planning, agenda setting, hotel meeting services, hospitality amenities and special VIP request.
• Obtain all rooming lists, monitor rooming list cut off dates, and obtain all menu details, meeting room setups, refreshment break needs, postings, and any other additional needs of the client to ensure a successful event at the property.
• Communicate and enforce contractual agreements pertaining to meeting space, food and beverage, and special concessions.  The Catering Sales and Events Services Manager will be responsible for the compilation of all cancellation/attrition charges of their groups.
• Responsible for the review of all bills that are sent to the client. In reviewing bills, they should be accurate and timely in order to maximize return business.  Responsible for the follow up to make sure any meeting reward point has been posted.
• Create detailed event orders and resumes to meet the specifications of both the client and Hotel.
• Assist in development, design, and implementation of custom menus.
• Maintain proper documentation of events, changes and special requests with updated Banquet Event Orders, group resumes and rooming lists.  Provide accurate and concise information to all departments.
• Communicate event details to Hotel operations staff, including food and beverage needs, audio visual requirements, function room set-up, billing, recreation, activities, décor, and etc.
• Organize and conduct site visits, pre-planning visits, pre-con and post-con meetings.
• Effectively up-sell products and services throughout the pre-event planning phase to maximize profitability and achieve quarterly goal.  The completion of quarterly SMART plan will be required to assist with goal achievement and upselling. 
• Assist in executing the expectations of the client as outlined in the BEO.
• Generate thank you notes and service evaluations for all group clients.
• All other duties as assigned, planned or unplanned.

KNOWLEDGE, SKILLS, AND ABILITIES

To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.

• Advanced knowledge of maintenance of industry-specific systems, such as laundry, kitchen, HVAC, plumbing, electrical and life/safety equipment.
• Strategic business leader - Works strategically to devise plans in alignment with organizational goals.
• Cultivates engagement - Builds loyalty to the company and not to themselves. Proven ability to host/facilitate effective meetings, motivate teams to produce results with tight timeframes while simultaneously managing several projects.
• Generates alignment - Ensures proper time and effort is spent to build high level performance and consistency throughout collection.
• Leads with courage - Provides a culture of accountability.
• Execution of plans - Utilizes our systems, tools and resources to accomplish results and achieve goals
• Advanced level of written, verbal, and interpersonal communication skills.
• Excellent organizational skills and attention to detail

KEY PARTNERSHIPS

To perform this role successfully, an individual must cultivate successful relationships with the following individuals to achieve alignment and support.

• Director of Food & Beverage
• Director of Sales
• Assistant Director of Sales
• Property Sales Managers

MINIMUM QUALIFICATIONS

Education, License, Certifications, Experience

• Bachelor’s degree – preferred
• Hospitality or related industry experience – required
• Previous event planning experience – required
• Valid Driver’s License – required
• Knowledgeable of Top-Accounts for the Hotel – preferred

WORK ENVIRONMENT

The work environment/conditions described herein are representative of those that an incumbent may experience.

• Must be comfortable working in a shared space, with constant noise, without the use of a private office.
• Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
• Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice.

PHYSICAL DEMANDS

The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job.

• While performing the duties of this job, the incumbent is regularly required to move 10lbs on a daily basis.
• Push, pull, and lift up to 50lbs on a weekly basis.
• While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means of transportation which require sitting, waiting and standing for long and short periods of time.

The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.