Restaurant Shift Leader - Potbelly - RRGPB of Ohio LLC

RESTAURANT SHIFT LEADER

*Full- and Part-Time Opportunities Available

As a Restaurant Shift Leader, you are joining a neighborhood sandwich concept that has been feeding customers' smiles with warm, toasty sandwiches, hot soups, signature salads, hand-dipped shakes, fresh cookies, and other fresh menu items, customized just the way customers want them, for more than 45 years. RRGPB of Ohio - Potbelly promises Fresh, Fast & Friendly service in an environment that reflects the local neighborhood.

GENERAL DESCRIPTION

A Shift Leader's role is to model and behave according to Company values. This position is responsible for leading a shift by managing and developing Associates - Team Members to execute outstanding product, quality, and customer service, while building sales and controlling costs for each shift. The Shift Leader should follow standard operating policies and procedures within essential areas of focus including but not limited to:

People

• Lead Associates on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training.
• Know and support appropriate personnel policies, labor laws and safety procedures.
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transitions into opening/closing duties.

Customers

• Make customers really happy.
• Resolve customer complaints/issues.
• Empowers Associates to make sure all customers leave happy.
• Execute and support all food safety requirements and practices.

Sales

• Lead Associates to open, transition, and close shifts without supervision.
• Manage and organize the line and delegate duties to Associates.
• Know and uphold standards for product quality.
• Work the line as needed.
• Ensure back-of-the-house procedural standards are met.
• Promote sales on the shift through executing the marketing plan within the four walls.

Profits

• Control food costs, labor, waste, and cash on the shift.
• Count drawers and follow proper daily cash handling procedures.

EXPERIENCE, EDUCATION AND BEHAVIORS

• Minimum one-year of supervisory experience in a restaurant or retail environment.
• Minimum educational requirement: High School degree.
• As a requirement of the position, all Shift Leaders and Managers must be trained and pass a Food Safety Certification course.
• Ability to comprehend and communicate in English via verbal and written communication, such that employee can perform his or her job responsibilities
• Exceptional customer service skills.
• Strong communication skills, both written and verbal.
• Strong organizational skills and the ability to multi-task.
• Ability to manage a fast-paced, high-volume shifts while providing excellent customer service.
• Must be at least 18 years of age.

PI254701790