Restaurant Supervisor - Alice's Table/Tower Bar - Jay Peak Resort
Jay, VT 05859
About the Job
FULL-TIME | YEAR ROUND
This is where we’re supposed to give you a quick introduction about working at Jay Peak. Except there’s nothing quick about what your experiences will be or what our expectations are. In summary, we will expect you to work hard, to help fellow teammates, to service the guest and to have fun. In return, we will pay you fairly, let you know (and more importantly make you feel) that you are valued, and, if you’re so inclined, work with you to help create a career. Still interested? Keep reading.
The Restaurant Supervisor assists the Restaurant Manager with all aspects of the restaurant Food and Beverage operation. The Supervisor ensures consistent delivery of a quality guest experience that enhances Jay Peak Resort brand and standards, meeting financial recognition control requirements and creating a work environment that promotes recognition and development of associates. This position possesses the knowledge of, and ability to act as, a bartender, server, host, busser and food runner while performing the following essential duties and responsibilities.
ESSENTIAL DUTIES & RESPONSIBILITIES (include the following, other duties may be assigned)
- Possesses several years of experience as a certified bartender and provides exceptional guest service.
- Collaborates with the Restaurant Manager to create a service culture consistent with the resort standards.
- Supervises daily activities of the front of the house operations.
- Responsible for all aspects of service staff. Interviews and trains staff on service standards and advanced knowledge of Point of Sales systems. Prepares work schedules and evaluates performance of employees.
- Supervises serving of meals and handles guest complaints to ensure customer satisfaction.
- Possesses general knowledge of allergies and policies to assist guests.
- Displays knowledge of food, beer, wine, liquor and the delivery of each item.
- Develops service standards and ensures adherence to such standards by all service staff.
- Investigates and is resolves food quality and service complaints.
- Ensures outlets display a welcoming ambiance, are clean and in good condition. Conducts daily inspections and follows up with Housekeeping and Maintenance departments to ensure any defects are corrected.
- *Implements cross training between Food and Beverage outlets of Jay Peak Resort promoting collaboration as well as a unified produce and service approach.
- Ensures all financial controls are being adhered to and reviews financial transactions.
- Responsible for monthly inventory, ensuring that food, supplies and equipment are properly stocked and ensures standards of quality are met.
- Inspects dining areas, kitchen and equipment to ensure sanitation standards are met.
- Manages condition and inventory of china, silverware, glassware, linens and supplies.
- Assist front of house with every aspect of these jobs.
- Other duties as assigned, which could be directly related, or unrelated to original position.
SUPERVISORY RESPONSIBILITIES
Directly supervises 25~ employees and 2~ subordinate supervisors of the Front of House staff. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
One year certification from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read & interpret documents such as safety rules, operating & maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
COMPUTER SKILLS
To perform this job successfully, an individual should have a working knowledge of Point of Sales systems; Order processing systems; and basic knowledge of Internet software; Spreadsheet software and Word Processing software.
CERTIFICATES, LICENSES, REGISTRATIONS
Must be Vermont Department of Liquor Control and ServSafe certified. Opportunity to attend the seminar will be provided in some cases.
OTHER SKILLS & ABILITIES
Must possess leadership skills that result in leading by example. Should have the capacity to take charge while still addressing the concerns and individuality of your team members. The ability to productively handle grievances can be a real asset in this occupation. Should have the ability to discern what's most important and to allot your own and your team's time accordingly. Must possess an ability to gauge different solutions to inevitable problems and select the one most likely to bring about the results you need.
OTHER QUALIFICATIONS
Excellent customer services skills required. must be available to work nights, weekends, holidays and fill in as needed. Must have the ability to handle stressful situations with ease and composure.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; taste or smell. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually loud.
RESORT CONDITIONS
This is a Winter Resort Area. It requires that work venues are varied, and in many cases include steep stairways, multilevel buildings and outdoor work areas, subject to very cold, sometimes wet or very sunny work sites. Some facilities are located at the base or bottom area and some are semi-remote and can only be reached by traveling via chair lift(s), skis or snowboards. Walking surfaces are frequently frozen, sloped and slippery. Proper footwear is a must, indoors and out. Workdays and hours, as well as the number of hours required will vary, with an emphasis on weekends and holidays.
WHY WORK AT JAY PEAK?
We’re a team of good-natured folks at the heart and soul of a growing resort community. Our co-workers are our friends, so we happily go the extra mile for each other and our guests. We’re rewarded fairly for our collective efforts and encouraged to pursue individual goals. We’re a family, one that gets to choose its members. We strive for an authentic, community driven Resort that derives its vitality from the on-mountain experience, respect for its history & what has come before it, and its employees whose energy and spirit are its foundation. It’s not for everyone but we’re not looking for everyone-we’re looking for you.
IF YOU HAVE WHAT IT TAKES, HERE'S WHAT YOU’LL GET
- Wages starting at $24 - 26/hour
- Paid Vacation & Sick Time
- Paid Maternity & Parental Leave
- Medical, Dental, Vision, Accident, Hospital Indemnity, Life & Disability Insurances
- 401k program eligibility with employer match after a year of employment with 1,000 hours of service
- Remote work and/or flexible schedules (depending on position)
- FREE or deeply discounted season passes for you and your dependents
- Employee Recognition Programs (including daily, monthly, yearly, and seniority programs)
- Seasonal employee parties
- Regular free employee breakfasts/lunches, family events, and parties
- For a full listing of employee perks both on and off-property, click here
Jay Peak Resort is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. We are committed to the full inclusion of all qualified individuals. In keeping with our commitment, Jay Peak Resort will take the steps to assure that people with disabilities may be provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, or for a full listing of all physical demands/requirements, working conditions, environment, and all other ability qualifications for this role please contact the Human Resources office at 802-327-2183 or hr@jaypeakresort.com.
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