Restaurant Supervisor - Margaritaville Resort Cape Cod
Hyannis, MA 02601
About the Job
Company Overview:
Boost your career here at the new Margaritaville Resort of Cape Cod. Join our team for a journey filled with island fun, and the spirit of optimal hospitality, where your growth potential is as endless as the fun, sun, and good vibes.
Margaritaville and Landshark is a warm and inviting place where people from all walks of life come together to create paradise. We offer an exciting employment experience where creating and delivering fun and escapism for our guests is the goal we seek to exceed every day. We are one of the top employers due to our competitive wages, benefits packages, and the opportunity to advance your career and be part of our team. 90% of our team members say, "I Love My Job' and 92% say they are proud to work for Margaritaville Landshark.
Job Overview
Responsible for maintaining a high degree of guest and employee satisfaction while assisting with the day-to-day operation of the venue. Maintain high-quality food standards. Oversee staff compliance with all health code and sanitation requirements, including strict adherence to alcohol training and service. Provide exceptional customer service, responding to concerns and quickly resolves them efficiently.
Essential Duties and Responsibilities
This includes duties and responsibilities for managing the front and back of the house operations, ensuring customer satisfaction, and maintaining food and service quality. The following list is not to be construed as exclusive or all-inclusive. Other duties may be assigned.
Health permit/food safety and Alcohol Awareness certifications. Subject to local laws, a staff member must obtain cards individually and provide proof of possession before the first day of employment.
The characteristics described here are representative of those that a staff member must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions.
Margaritaville offers a rich benefits program with a variety of benefits designed to enrich the lives and well-being of our team members and their families:
Boost your career here at the new Margaritaville Resort of Cape Cod. Join our team for a journey filled with island fun, and the spirit of optimal hospitality, where your growth potential is as endless as the fun, sun, and good vibes.
Margaritaville and Landshark is a warm and inviting place where people from all walks of life come together to create paradise. We offer an exciting employment experience where creating and delivering fun and escapism for our guests is the goal we seek to exceed every day. We are one of the top employers due to our competitive wages, benefits packages, and the opportunity to advance your career and be part of our team. 90% of our team members say, "I Love My Job' and 92% say they are proud to work for Margaritaville Landshark.
Job Overview
Responsible for maintaining a high degree of guest and employee satisfaction while assisting with the day-to-day operation of the venue. Maintain high-quality food standards. Oversee staff compliance with all health code and sanitation requirements, including strict adherence to alcohol training and service. Provide exceptional customer service, responding to concerns and quickly resolves them efficiently.
Essential Duties and Responsibilities
This includes duties and responsibilities for managing the front and back of the house operations, ensuring customer satisfaction, and maintaining food and service quality. The following list is not to be construed as exclusive or all-inclusive. Other duties may be assigned.
- Promote excellent service, respond to complaints professionally, and analyze feedback to improve the guest experience.
- Maintains quality control for all food and alcohol served.
- Ensures the highest quality product reaches our guests and meets specifications.
- Conduct daily shift meetings.
- Assists in training new staff members within their department.
- Assists management with motivating, developing, coaching, and counseling staff members to ensure the proper level of service is provided to guests.
- Visits all tables during every guest's meal to ensure guest satisfaction and consistent customer service.
- Notifies management of low inventory and recommends new inventory.
- Assists with labor controls and assigning duties to staff.
- Responsible for reporting any staff member issues to management.
- Ensures a high standard of service efficiency, sanitation, and training.
- Assists management with opening and closing responsibilities and assigns duties to staff members, including overseeing dining room set-up and conducting a walk-through.
- Ensures that all productivity and quality standards are maintained.
- Maintains a high level of knowledge regarding the company's products and happenings and communicates appropriately to guests; establishes rapport with all guests through name recognition.
- Performs other duties and tasks as assigned or determined by management and moves with a sense of urgency.
- Motivate and train staff and ensure they are up to date with industry trends and practices.
- Oversee inventory management and levels to find the best ways to handle stock turnover and storage for health, safety, and financial reasons.
- Create effective schedules to balance labor costs with shifts that provide good customer service while driving employee morale.
- Ensure that all safety and sanitation regulations are followed and that health code compliance is maintained.
- Look for ways to cut waste and decrease operational costs.
- Generates weekly, monthly, and annual reports.
- understands and utilizes all safety and sanitation practices as defined in the safety program and reports all accidents to management.
- Adheres to all company policies and procedures established in the staff member handbook.
- One to two years of restaurant experience in a high-volume Food and Beverage environment
- Supervisory or management experience required.
- Excellent written and verbal communication skills.
- Ability to interact with other departments and outside contacts.
- Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision.
- Sound Judgment and decision-making abilities.
- Basic Computer skills: Word, Excel, and Outlook.
Health permit/food safety and Alcohol Awareness certifications. Subject to local laws, a staff member must obtain cards individually and provide proof of possession before the first day of employment.
The characteristics described here are representative of those that a staff member must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions.
- Must be able to work in a fast-paced environment.
- Must be able to spend 90% of working time standing, walking, and reaching and 10% of working time sitting.
- They are pushing, pulling, and lifting objects from a lower to a higher position or moving objects horizontally, from position to position.
- Feeling or grasping objects of different sizes and shapes.
- Maintaining body equilibrium to prevent falling while standing or crouching on narrow, slippery, or erratically moving surfaces.
- You must use your physical capabilities, including climbing and ascending or descending ladders, stairs, and ramps.
- Must be able to carry loads greater than 35 pounds and exert up to 50 pounds of force occasionally and up to 30 pounds of force frequently.
- Must be able to communicate clearly with our guests in the primary language of the restaurant (English).
- Hearing sounds at normal speaking levels with or without correction.
- Specific vision abilities include close distance color, peripheral, depth perception, and the ability to adjust focus.
- Exposed to weather conditions and prevalent temperature changes.
- Subject to moderate and high ambient noise levels.
- Frequently required to function in narrow aisles or passageways.
- Hazards include but are not limited to, cuts from broken glass and metal cans, burns, slipping and tripping.
- Frequently required to wash hands.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, and guests.
- Expressing or exchanging ideas or instructions by the spoken word.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Margaritaville offers a rich benefits program with a variety of benefits designed to enrich the lives and well-being of our team members and their families:
Medical /Dental/Vision Insurance
Flexible Spending Account
Paid Time Off (sick, vacation, bereavement, and holidays)
Pet Insurance
Employee Hotel Discounts and other Discounts
Life Insurance
Short & Long-Term Disability
401K Retirement Match
Monthly Employee Recognition Awards
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Source : Margaritaville Resort Cape Cod