ReStore Service Associate - Habitat for Humanity of Jacksonville (HabiJax)

Habitat for Humanity of Jacksonville, Inc. (HabiJax) is currently seeking a ReStore Service Associate. HabiJax is the local affiliate of Habitat for Humanity International, a global nonprofit housing organization

putting God’s love into action by bringing people together to empower families to build better futures through homeownership. The HabiJax ReStore is a home improvement superstore selling new and refurbished building materials, cabinets, appliances, furniture, lighting and accessories to the public at reduced prices! Profits from the ReStore are used to build new houses for families through the HabiJax Homeownership Program.

Job Summary:

This position is responsible for assisting in the operation of the ReStore.  The Service Associate will assist in the pick-up of donated items, unloading of trucks, storage, setup, and merchandising of donated and purchased items, and providing customer service to our shoppers. This position requires a good driving record and skills, ability to effectively interact and communicate with others, strong time management skills, the ability to prioritize multiple tasks, and a commitment to HabiJax’s mission, vision, and values.

Work Location:

5800 Beach Blvd. Jacksonville, FL. 32207

Work Schedule:

This is a full-time position scheduled for 40 hours per week. Our current ReStore hours are Monday-Saturday 9am to 6pm and Sunday 12pm to 5pm.

Pay Rate:

The starting pay rate for this position is $15.00 per hour.

Essential Job Duties and Responsibilities:

• Provide excellent service to our customers in the ReStore.
• Visit donor locations and transport donated items such as furniture, appliances and building products to the ReStore. Comply with all vehicle operation laws for the safe operation of the company truck.
• Use discretion and professionalism in the screening of items to ensure compliance with guidelines at the pickup location.  Make referrals if unable to accept donations.
• Be continuously vigilant in security, safety and housekeeping of the assigned truck and its contents and tools. Load and unload donated goods safely. Comply with pick-up and inventory protocols.
• Treat all donations with care and concern for damage prevention.
• Maintain truck mileage records.  Report any mechanical problems with the vehicle or tools to the Donations Coordinator immediately.
• Check for any maintenance need on vehicle daily.
• Assist customers with loading and unloading of merchandise.
• Accountable for meeting or exceeding all agreed-upon ReStore Service Associate goals and objectives.
• Treat donors, customers, fellow employees and volunteers with courtesy and respect at all times as an ambassador of HabiJax.
• Participate in special promotional events or ReStore projects as assigned
• Be aware of and advocate for the mission, vision, and values of HabiJax and Habitat for Humanity.
• Perform additional duties as required and directed.

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. This is not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Education, Experience, and Job Requirements:

• High school graduate or equivalent
• 1-2 years previous work experience serving customers required
• Delivery Driver / Box Truck Driver experience preferred
• Good interpersonal and communication skills
• Ability to use professional values and ethics to effectively interact with people of diverse backgrounds
• Manage time effectively, multi-task & prioritize in order to meet established goals & deadlines
• Decisive, flexible & work well under pressure when faced with unexpected situations or delays
• Computer proficiency to include the use of Microsoft Office and other required software applications
• Valid Driver’s License insurable by HabiJax’s insurance carrier
• Able to successfully pass a background and drug screening

Essential Job Competencies:

• Dependability – Commits to doing the best job possible; follows instructions, responds to management direction; keeps commitments; meets attendance and punctuality guidelines; responds to requests for service and assistance; takes responsibility for own actions; reliable and dependable in performing job-related tasks, finishing assigned projects, meeting deadlines and appointments; is relied upon by others as a source for information and service
• Communicating Effectively – Respectfully listens to others to gain a full understanding of issues; comprehends written material; presents information in a clear and concise manner orally and in writing to ensure others understand ideas; appropriately adapts message, style, and tone to accommodate a variety of audiences; delivers information in a manner that is interesting and compelling to the listener; keeps others adequately informed; selects and uses appropriate communication methods
• Teamwork and Collaboration – Cooperates with team members to resolve problems and achieve goals; participates in the development of team goals and plans; supports team members by encouraging participation and listening to other’s ideas; acknowledges other’s skills, experience, knowledge, creativity and contributions; keeps team members abreast of individual progress; shares information; addresses conflicts within the group without the help from the team leader; makes contributions that are valued by team members
• Service Excellence and Customer Focus – Provides helpful, courteous, accessible, responsive, and knowledgeable services and information. Works with customers to understand needs and ensure that products and services meet their needs. Meets needs by acting professionally and applying a good working knowledge of available services and information. Addresses customer questions and concerns in a timely and responsive manner. Does what can be done to resolve issues, gets the customer to someone who can help if needed, and follows up to ensure there is resolution. Handles the situation in a conscientious and customer-focused way
• Demonstrating Initiative – Proactively identifies ways to contribute to the organization’s goals and mission; takes action on own to address problems and opportunities without being prompted; able to achieve results and resolve issues without relying on extensive help from others; does more than is expected or asked; demonstrates a sense of urgency, motivation, and tenacity in achieving objectives; pursues increased challenge and accountability in tasks; takes responsibility for personal development and the realization of objectives; remains determined in the face of obstacles or pressure

Benefits Offered for Full-Time Employees:

• Health Insurance – Medical, Dental, and Vision
• Life Insurance
• Personal Accident Insurance
• Disability Insurance
• 401(k) with 50% match up to 6%
• Paid Time Off – Vacation, Sick, and Holidays