Retail Alarm Monitoring Specialist - Global Security - JPMorgan Chase Bank, N.A.

Specialists at the Retail Alarm Monitoring Center (AMC) in Tempe, AZ protects the firm's employees and assets throughout North America. The AMC is responsible for monitoring, researching, reviewing, and analyzing alarms, to ensure compliance with standard operating procedures in a timely manner and in a fast-paced environment. The AMC acts as the communication and situational awareness hub for the firm, operating 24x7x365.

As an Alarm Monitoring Specialist in Global Security, you will interact directly with retail branch employees, police departments, and other security teams within the corporation and acts as the primary intake for security related incidents. These cases are disseminated to other security professionals for further guidance. The AMC monitors data and provides line of business and corporate function decision-makers with the information they need to prepare for or respond to an incident or crisis event.

Job responsibilities:

• Respond in a timely manner to alarm signals to ensure the protection of lives and property
• Dispatch the police or service vendors and handle inbound calls relating to alarm system issue
• Provide first tier ingest of all calls into the monitoring center and conduct initial triage and troubleshooting efforts as needed, either rectifying the issue or routing it to the appropriate resource.
• Ensure all incidents are effectively escalated and managed at each location.
• Placing alarm systems on test as required.
• Service call creations for all system needs.
• Ensure any false or problem incidents are reported to the necessary department for corrective action and resolution.
• Ensure all SOP's are followed correctly.
• Ensure critical alarm testing is carried out on a quarterly basis and take ownership for any faults identified so can be managed through to completion.
• To liaise with all Security staff as well with local site security teams across the estate on all security incidents.
• With training, to become skilled in new computer applications and systems as they are introduced by the Bank.
• Have a positive involvement in out of hours staffing problems by being contactable via email and telephone

Required qualifications, capabilities, and skills:

• Excellent computer skills, with the ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Ability to learn new applications quickly
• Type 40 WPM
• Speak, Read & Write English
• Provide exceptional customer service
• Ability to talk/listen on the phone while performing other duties such as typing
• Reliable attendance
• Flexibility to work weekends or other shifts
• Schedule: 9:30 PM to 6:00 AM, Friday - Tuesday
• Ability to perform independently

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans