Retail Cashier London - Ace Hardware
London, KY 40741
About the Job
Reports to Front End Supervisor, Assistant Manager, Store Manager
Shift: Varies
Position Summary:
Upholds the Core Values as determined by the management team. Primary responsibility for all
positions with W.D. Bryant is to Amaze Every Customer Every Time. Retail cashiers are
responsible for providing customers with fast and friendly service at the cash register area.
Other responsibilities may include managing shelves and inventory and maintaining the overall
appearance and cleanliness of the store.
Essential Duties and Responsibilities:
- Provide prompt and courteous customer service.
- Precisely and accurately handle money, checks, and other types of payment received for products sold including processing refunds and/or issuing in-store merchandise credit to customers for returned merchandise.
- Perform credit card transactions, manufacturer coupon redemption, personal check acceptance, and vendor check-in transactions by company standards, and policies, and practices.
- Verify the accuracy of the cash drawer at the beginning and end of each shift, and immediately notify your manager on duty of any inaccuracies.
- Be knowledgeable and actively participate in all sales promotions and other campaigns.
- Practice suggestive selling and build customer relations.
- Review and adhere to all city, county, state, and federal laws affecting store operations.
- Always maintain a neat, personal appearance and wear the company uniform and nametag.
- Positively address customer complaints. Document complaints for follow-up by the Store Manager when necessary.
- Ensure that your work area is free of litter and spills and that all equipment is sanitized and free of dirt, as well as ensure that all equipment is in working condition.
- Face front and dust merchandise near the register area.
- Follow company policies and procedures for all transactions.
- Engages the customer to ensure that they are receiving all the benefits of being an ACE Rewards member and actively seeking participation from them.
- Review and adhere to store safety/emergency procedures – critical telephone numbers and incident reporting forms and protocol.
- Perform regular cleaning of counter surfaces, store equipment, restrooms, and other duties as assigned.
- Participate in all store sales building, customer service, and team-building activities.
- Actively participate in in-store communication and initiatives (e.g., Communication Board, Daily Huddle, store contests, etc.)
- Live and exemplify W.D. Bryant’s Core Values
Required Knowledge Skills and Abilities:
- Cashier experience in a similar position or proficiency in a similar task
- Exceptional customer service skills & the ability to help maintain a customer-focused culture.
- Ability to use a cash register (point of sale or POS system), computer, telephone, and other equipment as needed.
- Ability to work as part of a team and interact with customers of various socioeconomic levels, persons in differing company roles, vendors, guests, and ACE corporate representatives.
- A continuous pattern of regular and prompt attendance is required.
- Must be able to work a flexible schedule of nights, days, weekends, and holidays.
Physical Requirements:
- The minimum physical requirements for this position include:
- Ability to stand for an extended period, walk, reach, and bend to perform job duties.
- Move and handle merchandise up to 40 pounds, and fixtures throughout the store, which entails lifting and
performing all functions as set forth.
Job responsibilities may change based on the needs of the business.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those associate
encounters while performing the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform essential functions. While
performing the duties of this job, the associate occasionally works near moving mechanical
parts. The associate may work near outside weather conditions. The noise level in the work
environment is usually moderate.
By applying, I am acknowledging that I have reviewed the job description outlined above and
agree that it identifies the responsibilities that I have agreed to perform. I also understand that
additional duties may be assigned by my manager or supervisor.
We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.
