Retail Concierge (Part Time) - Jones Lang LaSalle Incorporated

We are currently seekingaPart TimeRetail Conciergeto join our Experience Management (XM)team. 

Responsibilities: 

A Retail Concierge is the primary point of personal contact for guests seeking information, service,assistanceand recommendations while visiting the Property. This position serves as the primary point of engagement for guests who are seeking information to plan their shopping and dining experience. This includes stayingup-to-dateon the latest details for and promoting upcoming in-center and retailer events. The right candidate will have a passion for fashion, culture, food and wine, art, and music! The Retail Concierge is encouraged to not only be an expert on the property, but also on the local cultural scene! This individual willdemonstratea passion for and understanding of providing service at a VIP level to include ensuring guest expectations are not only met, but exceeded, and each experience is memorable. A Retail Concierge must be able to provide service in-person, over the phone, through email, online and digitally through a variety of social media outlets (Facebook, Twitter, Internet, and Apps). 

Specific Job Functions: 

Guest Services

• Takesgreat pridein offering helpful, friendly serviceat alltimes  

• Greets andassistsall guests and property personnel in an efficient and courteousmanner 

• Defines, communicates, andmaintainshigh standardsof guest service at alltimes 

• Provides a luxury lifestyle experience for allthe property guests as they visit the Center or reach out via phone, email, or digitalchannels 

• Maintains a strong knowledge of offerings at the property and can guide guests toappropriate merchandise, dining options, gift ideas, etc.  

• Informs and suggests opportunities to engage guests incenter-wide retailers, events, theatre,spasand restaurantsavailable at or around theproperty  

• Performs services requested including reservations for dining, travel, entertainment, rentals, gifts, sporting events, etc. This may require running errands away from the Concierge Desk at the Center or light eventplanning 

• Supports and promotes all property programs andevents 

• Anticipates the services sought after byascertainingthe mood and style of the guest;identifiessolutions before beingasked 

• Actively researches shopping, dining, experiential trends to ensure The propertyis able toprovide guests with services both expected andunexpected 

• Builds professional networks within the guest base and community to enhance knowledge and services currently beingoffered  

• Responds to guests via phone, email, property website, Facebook, Twitter, and other social mediaoutlets 

• Corresponds with guests who require follow up orsolutions 

• Participates in and successfully completes all training programs. 

• Maintains the ambiance, style and cleanliness of the Concierge Desk ensuring all brochures, and literature arestocked at alltimes 

• Tends to other administrative duties asassigned 

Marketing Assistance

• Creates property marketing collateral which may include newsletters, signage, e-blasts, social media posts,etc.

• Develops strong working relationships with building management, tenants, other building service providers, retailers, restaurants, hotels, and other areabusinesses 

• Acts as a property ambassador within the Center and local community to promote The property’s services,amenitiesandevents 

• Partners with the on-site property management team, including carrying out marketing and service initiativesand goals, including promotional and rewards programs for mallguests 

• Assist in coordinating special events and programs to support merchandising efforts to the level necessary as outlined in the strategic plan; work with retailers to involve them as appropriate

• Assist in maintaining digital media programs and website (as applicable)

Job Qualifications, Education and Experience: 

• Bachelor’s degree or equivalent work experience 

• Two or more years ofprevioushigh-end retail, fine dining, or VIP hospitality 

• Prior experience with luxury hotel,retailor restaurant “front of house” guest servicerequired 

• Previouscommunity involvement or networking experience is preferred 

• Passionate about providing exceptional service and interpersonalrelationships 

• Thinks creatively to resolve all customer concerns, andanticipatetheir interests in services, amenities, programs & events while visiting theproperty 

• Communication clearly, concisely, and effectively in verbal and written form 

• Has flexible working hours and a proven record of dependability andpunctuality

• Physical work requirements/conditions – Walking the property up to several times per day; event set-up/tear down – some lifting required

• Appears polished and professional and consistently adhere to company dress code and groomingguidelines 

• Follows all policies and proceduresset forth inJLL and clienthandbooks 

• Possesses strong working knowledge of Microsoft Outlook, Facebook, Twitter, Internet, App basedprograms 

• Able to listen and react quickly to guests’,tenants’,and retailers’requests 

• Able to work as part of a team in a collaborativeway 

• Required tofrequentlysit,talkandhear 

• Able to use a computer, iPad, cell phone, access Facebook, Twitter, and Appsfrequentlyeachday 

• You’llhave a proventrack recordof results aswe’llexpect you to act decisively, think big, and manage your time to meet deadlines in a fast-paced, high-volume environment. Most importantly,you’llwant to contribute to a diverse, supportive, and talentedteam