Retail Customer Call Center Agent - Oxford Solutions, Inc

Oxford Solutions has an opening with our retail merchandising client for a Call Center Customer Engagement Representative. PRIOR RETAIL CALL CENTER SUPPORT EXPERIENCE PREFERRED.

REMOTE/WORK FROM HOME. MUST HAVE HIGH SPEED INTERNET/ETHERNET PORT
Work Schedule: 1 pm - 10 pm. (Must be willing to work one weekend day per week)
Training will take place Mon-Fri, 8 am - 5 pm

For this remote Customer Service Agent role, your role is to provide exceptional support to retail store employees, vendors, shipping companies, and store associates for a well-known retail brand. This position focuses on handling tier 2 escalation calls and requires strong problem-solving and de-escalation skills.

Essential Functions

• Provide remote call support to store employees, vendors, shipping companies, and store associates.
• Handle tier 2 escalation calls, addressing complex issues and resolving concerns.
• Utilize customer service software, email, and chat tools to communicate effectively and manage support requests.
• Employ de-escalation techniques to resolve customer concerns professionally and empathetically.
• Collaborate with internal teams to ensure prompt and accurate issue resolution.
• Maintain detailed documentation of customer interactions and issues.

Qualifications

• Experience in retail call center support is highly preferred.
• Strong de-escalation skills and the ability to manage challenging situations calmly.
• Proficiency in customer service software, email, and chat tools.
• Excellent communication skills, both written and verbal.
• Ability to work independently in a remote environment.
• Previous experience in a similar customer support role is a plus.

If you have a passion for helping others and are skilled in resolving complex customer issues, we encourage you to apply for this remote opportunity.

Retail Customer Support - Call Center - Customer Engagement Representative - 24-00775