Retail Customer Service Specialist - Goodwill of Silicon Valley

Responsible for customer assistance, cash register operation, sales/monetary transactions, opening/closing procedures.

...Job Specifications:

Proficient in the English language

Education/License Required:

None

Experience/Knowledge Required:

Retail sales and /or cash handling experience strongly desired

Equipment Used:

Ten-key or calculator, telephone, personal computer, printer, fax machine, cash register Pushcarts, boxes, barrels, hand trucks, z-racks, clothing/display racks, mattress carts.

Aptitudes/Skills/Temperament:

Ability to maintain self-control and deal effectively with the public and work in cooperation with co-workers.

Ability to tactfully explain decisions or present information clearly, as it pertains to store policies.

Ability to perform arithmetic, and count money/change quickly and accurately.

Ability to learn and accurately perform opening/closing procedures, cash register operation and related paperwork quickly and accurately as they pertain to store operations.

Ability to coordinate hand-eye-foot movements to safely handle and/or move merchandise to minimize damage, eliminating hazards and accidents/injuries.

Ability to move hands and fingers quickly to count money/change and operate cash registers.

Ability to accept directions, follow procedures and perform both repetitive and varied duties without loss of composure or efficiency.

Ability to understand and communicate clearly in English.

Emotional Effort:

Must have demonstrated experience and ability working in a dynamic, fast-paced and time-flexible working environment

Job Setting:

Work is performed on an enclosed storeroom floor. The area is heated and ventilated. Stores have a receiving area where work is performed on a daily basis.

Dust and dirt are controlled by daily cleaning and are insignificant. Working/standing surface is uniform. Noise and vibrations are not significant; however radios and televisions may be turned on.

Physical Demands:

Fast work pace with constant standing and walking

The job involves light physical work demands requiring lifting 30 lbs maximum with frequent lifting and/or carrying objects weighing up to 10lbs. Large or heavy items are moved by using appropriate material handling equipment and/or with assistance from co-worker. Safety handling procedures must be followed.

Normal or corrected talking, hearing, and seeing abilities are sufficient to perform required tasks.

Responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally either orally or in writing.