Retail Deductions Sales Engineer (Amazon) - SupplyPike

Description

Key Responsibilities

• Serve as the subject matter expert on retail deductions and compliance programs at Amazon (and other retailers, as applicable), ensuring that your experience as a supplier drives our solutions
• Join sales calls as the expert, answering technical questions about deductions and compliance, and demonstrating how SupplyPike can help resolve these issues for potential customers
• Provide strategic guidance and insights to Product, Sales, Marketing, and Customer Success teams; Act as an internal consultant to ensure our solutions meet the evolving needs of suppliers dealing with retail deductions
• Work closely with Product to advise on feature prioritization based on real-world deductions challenges and customer feedback
• Offer insights around retailer deductions and compliance programs to help the Marketing team develop content that resonates with our audience
• Provide expertise during quarterly business reviews, helping resolve deductions-related challenges faced by our customers
• Stay up-to-date with industry trends, news, and developments through professional networks, supplier groups, newsletters, and conferences, and share insights internally

Skills Knowledge and Expertise

• 5+ years of direct experience working with retail deductions and compliance programs
• Bachelor’s Degree from an accredited college or university - Business, Finance, Supply Chain preferred
• Exceptional communication skills, both written and verbal, with the ability to simplify complex issues for customers
• Strong time management skills and the ability to multitask in a fast-paced environment
• Must be motivated and able to work with minimal supervision
• Tech-savvy and eager to quickly learn new tools and technologies

Culture Code

• Curiosity: We constantly challenge prevailing thought by first seeking to understand the problem domain, strategy, market, and technology. We know that innate curiosity is crucial for building better, customer-driven products.
• Collaboration: While there may be an “i” in SupplyPike, we embrace interdisciplinary talents and cross-collaboration across different teams. There are no sharp boundaries around responsibilities. We favor openness, transparency, and joining forces with the talented people around you.
• Agility: We want to give our customers what they need to succeed. We understand that building a product (even an MVP) isn’t worth the investment if the customer need is not validated. Iterating quickly and testing hypotheses with real customers as soon as possible drives our building stages. We avoid analysis paralysis by embracing that “perfect is the enemy of good.”
• Integrity: In layman’s terms - don’t make stuff up. We favor well researched knowledge over impromptu answers. This comes with a need for humility to understand the limits of our own knowledge. We understand making mistakes is a natural part of the process. Reflecting upon and learning from those mistakes is how we continue to grow.
• Empathy: We strive for an environment where being empathetic and considerate for the concerns of others is always top of mind. We take a ‘no blame’ approach by speaking with frankness about problems and solutions, but always avoiding personal attacks. Rudeness and condescension are kept at bay.
• Play: Changing an entire industry is hard work. We take our work seriously but never ourselves. We see problems as exciting puzzles; we see people as the invaluable contributors to the SupplyPike spirit. We embrace creativity, experimentation, and engagement, all while never compromising on the human experience and authenticity.
• Determination: Challenges and setbacks are a given. We see them as opportunities to learn, drive innovation, and continuously improve. We embody an unwavering commitment to achieving ambitious goals and overcoming challenges. We thrive in the face of adversity, constantly seek improvement, and refuse to settle for mediocrity.