Retail Lead (SoHo Pop-Up) - Emerging Blue, Inc.
New York, CA 10012
About the Job
We are hiring full-time Retail Leads for our client, an emerging lifestyle brand centered around joyful experiences. This is an exciting opportunity to partner with a fun, community-centric brand as they host their first ever 4-month long pop-up located in SoHo, NY.
Dates: Nov 11, 2024 - Feb 23, 2025
Responsibilities
Be Welcoming
- Delivers an inviting, inclusive, and energetic experience for all customers
- Acts as an ambassador for the brand; ensures that company values guide all interactions
- Invites customers to engage with product and maintains comprehensive knowledge of the product assortment
- Handles customer situations with patience and kindness; knows when to escalate a scenario to leadership
- Shares customer feedback with leadership to improve the overall customer experience
- Maintains a positive attitude throughout busy, high-traffic times
Staff Scheduling, Training & Management
- Partner with General Manager to design and schedule shifts; ensure that all shifts have sufficient coverage
- Maintain ongoing communications with the Emerging Blue; report back to General Manager as needed
- Anticipate and staff for times of high traffic; reduce staff headcount as appropriate
- Ensure staff breaks and lunches are taken at appropriate times in accordance with local employment law
- Help lead and manage staff training session(s) with GM.
- Hold staff accountable to brand standards across timeliness, uniforms, customer interactions, product knowledge, shift duties, etc.
- Escalate any customer or staff issues to leadership
- Ensure proper tracking of any loss; train staff on loss prevention practices
- Ensure staff safety
Onsite Organization, Visual Merchandising, Replenishment & Inventory Management
- Partner with GM on schedule and staffing plans for receipt of inventory
- Ensure proper tracking of display items & testers
- Support ongoing visual merchandising
- Ensure back of house organization and cleanliness; hold staff accountable for daily cleaning practices outlined in closing duties
- Coordinate with GM on back of house supplies
- Report to team on inventory levels; inform and recommend on replenishment as needed
- Coordinate with appropriate contact on staffing and scheduling for ongoing inventory replenishment
Qualifications
- 4+ years’ retail management experience is preferred; experience with visual merchandising a plus
- Effective communication skills and a positive outlook
- Adaptable, team-player, and compassionate
- A flexible work schedule (ability to work weekends and nights)
- Ability to move medium to large items weighing up to 50 pounds; ability to climb a small ladder or step stool
- Apparel and/or beauty experience is a plus!
Pay rate starting at $28/hr
Source : Emerging Blue, Inc.
