Retail Loan File Retention Release Associate 1 - Premier Bank

Position Title: Retail Loan File Retention & Release Associate I

Department: Loan Servicing

Position Reports to: Loan Servicing Management

Position Supervises: No Direct Reports

Position Summary:

Responsible for various loan file retention duties. Also responsible for releasing the collateral for paid off retail (Mortgage & Consumer) loans and forwarding the appropriate documentation to the customer. Provide excellent service to bank personnel, auditors and examiners using the banks OWN IT core values.

Duties and Responsibilities:

·         Provide excellent customer service to all Internal and External customers of the bank using the banks OWN IT core values

·         Basic knowledge of bank policies and procedures, demonstrates ability to apply knowledge to make decisions that are within the individuals bounds.

·         Familiar with the department’s procedures and functions such as audits, collateral releases, file tracking, paid loan processing and check in process of new files as defined.

·         Audit of mortgage and consumer loan files for completeness and compliance to company, state and federal regulations. Contact title companies and internal bank department to resolve any title discrepancies with individuals/companies.

·         Fulfill loan document and research requests for internal and external customers within 24 hours of request. Track files using Access. Ensure all files are secured.

·         Upload critical documents to Encompass.

·         Scan, Index, and retrieve documents using document imaging system.

·         File and maintain all mortgage/consumer loan files---both physical and imaged files

·         Assist in the process during audits, exams and mergers.

·         Process satisfactions for all residential mortgage and consumer loans within applicable time frames. Send recorded and other applicable documentation to the customer. Follow up with various counties on any outstanding satisfactions.     

·         Utilize the VINTEK system to track vehicle titles and process lien releases.

·         Complete other duties as assigned.

Education, Certification, License and Experience:

·         High school graduate or equivalent.

·         1-3 years banking experience. Knowledge of loan documents and/or lending experience preferred.

Skills and Knowledge:

·         Ability to read and comprehend instructions, short correspondence, and memos; Ability to write simple correspondence; Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees

·         Must have knowledge of loan types, products, the core banking system and excellent customer service skills. Knowledge of Excel and Word are needed

·         Understanding of Bank’s policies and procedure; Understanding of applicable regulations and laws; Knowledge of commonly used concepts, practices and procedures within the assigned fields.

·         Responsible for knowing and ensuring compliance with applicable laws, regulations and guidelines, as detailed in policies that include but are not limited to Bank Secrecy Act and other applicable anti-money-laundering rules, Fair Lending, Community Reinvestment Act, Gramm-Leach-Bliley Act, and other laws and regulations as they pertain to the position.