Retail Operations Manager - Avison Young

Our Story

Avison Young is a global commercial real estate brokerage and advisory firm, offering transaction, management, financial and consulting services. We’ve designed our corporate structure to best serve our clients by enhancing collaboration across our organization.

At Avison Young, we are committed to providing a comprehensive suite of commercial real estate services to our clients while fostering a supportive and inclusive workplace culture for our employees. Our collaborative approach and emphasis on personal and professional growth create an environment where individuals can thrive. Real estate can have a significant positive impact on people’s lives – and we’re in the business of making spaces and places work better for people. Our purpose is to create real economic, social and environmental value as a global real estate advisor, powered by people.

If you're looking for career opportunities where you can excel and contribute to a strong company culture, we want to hear from you. Join our highly motivated team and take pride in your work as we create a better future together.

Overview

We are currently seeking an Operations Manager to manage and oversee our office in Ft. Lauderdale, FL.  The Operations Manager reports to the General Manager and is responsible for ensuring timely and successful responses to all property assistance requests, including housekeeping, repairs, and landscaping. This role involves managing project administration, overseeing work orders, setting priorities, and supporting the General Manager in maintaining the property’s facilities. Additionally, the Operations Manager helps plan, contract, and manage capital projects while adhering to capital and/or common area budgets.

Responsibilities

Key Duties and Responsibilities that will be measured for performance:

• Schedule and coordinate work orders while maintaining a consistently high level of quality.
• Maintain, monitor, replace, and repair systems as necessary, including electrical, plumbing, HVAC, carpentry, lighting, drywall, concrete, and painting. Perform preventive maintenance according to manufacturers’ standards.
• Oversee the operation, repair, and maintenance of HVAC, mechanical, building automation systems (BAS), electrical systems, fire/life safety systems, computerized maintenance management software (CMMS), generators, and other building equipment.
• Supervise service contract employees and ensure inventory systems, records/files, Material Safety Data Sheets, supplies, tools, and equipment are well-maintained.
• Ensure jobs are performed in accordance with applicable standards, policies, and regulatory guidelines (e.g., OSHA) to promote a safe working environment.
• Ensure the center’s overall appearance and cleanliness meet management and client standards. Report any tenant issues related to site cleanliness, safety, or vendor quality control to the General Manager.
• Maintain vendor and contractor files, spec out, bid, and prepare facilities-related vendor, service, and construction contracts for General Manager execution. Track contract and insurance expiration dates and notify the General Manager accordingly. Ensure all vendors and contractors meet insurance requirements before accessing the property.
• Monitor tenant compliance with vendor requirements in their lease agreements.
• Assist in monitoring and managing the performance of the Security Contractor.
• Establish and maintain positive and effective tenant relations.
• Assist the General Manager in developing and managing annual CAM and capital budgets.
• Ensure compliance with local, state, and federal laws related to property operations, such as fire safety and hazardous materials access.
• Help the property team to control expenses, code invoices, and research billing discrepancies to support center maintenance.
• Coordinate property access for contractors, architects, and others, including vacant spaces. Complete design/MEP review of prospective tenants with the assistance of licensed engineering firms and design representatives.
• Work extended hours, including weekends, as necessary to achieve desired results for the center, including emergency response.

 Personal Accountability:

• Responsible for personal actions
• Teamwork – Cooperating with others to meet objectives.
• Diplomacy: Effectively and tactfully handling difficult or sensitive issues.
• Resiliency: Quickly recovering from adversity.
• Self-Starting: Demonstrating initiative and willingness to begin working.
• Time and Priority Management: Prioritizing and completing tasks in order to deliver desired outcomes within allotted time frames. Approach should include being proactive and solutions oriented.
• Strong interpersonal skills with the ability to articulate thoughts verbally and in written reports. 
• Values and Motivation – The job needs a person that is motivated by collaborating with people, that is driven to helps others, that is driven to create a harmonious workplace environment, and will take the initiative to learn what has to be learned to perform the job.

Qualifications

• Bachelor’s degree (B.S. or B.A.) in Construction Management, Engineering, or a related field, or equivalent education and experience.
• Minimum of three (3) years of construction/maintenance experience, including operations management, preferably in a retail environment (e.g., mixed-use property, mall, strip center, lifestyle center, etc.).
• Ability to provide clear and concise instructions to a diverse group, including peers, contractors, vendors, and tenants.
• Experience in working with and maintaining HVAC equipment is highly desirable.
• Proven management capabilities.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, and Outlook).
• Strong organizational skills to manage day-to-day operations and capital projects for retail/office/residential properties.
• Valid driver’s license.
• Must own or lease a vehicle with current insurance coverage.

Workplace Type

Our Equal Opportunity Commitment

Our Equal Opportunity Commitment

Avison Young is proud to be an equal opportunity employer, committed to promoting diversity and inclusivity within our workforce. Our non-discrimination policy ensures that all individuals are treated equally, regardless of race, gender, religion, sexual orientation, or disability. We believe in fostering a positive and inclusive work environment that values accessibility and fair recruitment practices for all employees. We hope you will join us in committing to create a workplace that is fair, equitable, and welcoming to all.

Benefits offered to full time W2 employees:

• Traditional and Roth 401k with generous employer match and immediate vesting
• 12 weeks of Paid Parental Leave after one year of tenure
• Medical, Dental, Vision Insurance
• Company paid Life and AD&D Insurance
• Company paid Short & Long-Term Disability
• Voluntary Critical Illness and Accident Coverage
• Healthcare, Dependent Care, Commuter & Transit Pre-Tax Benefits
• Wellness program
• Employee Assistance Program (EAP)

Work-Life Balance:

• Competitive paid vacation days
• 2 personal/wellness days
• Paid holidays plus 2 floating holidays
• Annual volunteer day for Day of Giving