Description

Summary:

This role offers a welcoming and inclusive team environment where you are empowered every day to help Partners service our customers with banking needs.  Our colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better.  As a Retail Operations Support Specialist, you are expected to process customer transactions accurately and efficiently, balance daily, open and service consumer and business deposits, provide exemplary customer service and support to partners.  

Duties and Responsibilities:

• Provides excellent customer service and effectively resolving customer issues.
• Proficient in understanding and educating customers on consumer deposit products
• Adheres to all operational, security, risk and regulatory policies and procedures.
• Demonstrates acumen in sales, customer service, relationship management, banking, communication and presentation.
• Effectively resolves problems and advises on escalations or exceptions by offering solutions that align within our risk appetite.
• Collaborates with other segments and support units to ensure service operations excellence as assigned locations.
• Performs other duties as assigned including but not limited to:
  • Support the Service Operations Support (SOS) hotline.
  • Track risk report exceptions for SOTLs.
  • Submit System Access Reviews for new branch colleagues.
  • Monitor FC Centralized email box.
  • Follow up with branch colleagues on exceptions like missing cashier’s check, unreturned Panini scanners, overdrafts over $10,000, missing Branch Assessment action plans, violations of credit card acknowledgement form, and misuse of promo codes.

Basic Qualifications:

• High School Diploma
• Minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a bachelor’s degree.

Preferred Qualifications:

• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Workplace Type:

Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position

This employer will not sponsor applicants for the following work visas: F-1 student, H-1B worker, O-1 worker, TN worker, E-3 worker. Applicants must be currently authorized to work in the United States on a full-time basis.