Retail Parts Counter Associate - Shaheen Chevrolet

Shaheen Chevrolet is looking for a full time Retail Parts Counter Associate!

Seeking a motivated individual to join our growing team! The ideal candidate should have the ability to work with others and also independently, have strong attention to detail and exceptional customer service skills.

At Shaheen, we boast a diverse, energetic and face paced culture in which teamwork and ingenuity thrive.

We strive to create an environment that nurtures personal development, is individual and team-focused and builds into your unique talents.

Owner and team member passion and commitment to excellence have helped make Shaheen Chevrolet of Lansing a leader in the automotive industry.

It's one of the reasons Shaheen Chevrolet of Lansing stands out as a local leader. It's why people want to work and partner with us, and why guests return time and again for all of their automotive needs.

Above all else, it makes Shaheen, a family-owned company, one that can attribute its success to its products, clients, and most importantly, its team members.

Schedule:

8am – 5pm Monday - Friday

What We Offer

Hourly pay at a rate of $15.00+++ depending on experience!

401K plan with employer match

Medical, Dental, Vision, Disability, & Life insurance *Benefits START on the first day of the month following 30 days of employment - no long wait to get insured!

Job stability & growth opportunities (we promote from within)

Paid training, vacation & sick leave!

Are you ready to join the Shaheen Team? Apply today!

Job Title: Parts Counterperson

ESSENTIAL DUTIES include the following. Other duties may be assigned.

Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.

Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.

Answers phone calls, providing price quotes and other information.

Provides high level of service to internal and external customers.

Pulls and fills orders from stock.

Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.

Locates out-of-stock parts from outside source and submits an emergency order, if necessary.

Notifies the service advisor and the customer when special ordered parts have been received.

Replenishes assigned inventory daily.

Makes sure all internal requests for parts are billed on service repair order.

Ensures that all charged sales are signed by the customer.

Ensures that all customers receive their copy of the invoice.

Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.

Keeps orderly records of all special order parts.

Sets up orders for daily shipment, delivery, or pick-up.

Keeps front and rear counter areas clean and uncluttered.

Cleans computer terminals and printers daily.

Participates in all training programs that are made available.

Keeps current on new products and product updates.

Participates with the parts manager in maintaining a lost sales tracking program.

Maintains professional appearance.

Receive cores and warranty parts for credits and returns daily.

Inspect shipments at loading and unloading for damage and quantities daily.

Pull all warranty parts when they are paid for and dispose of them properly weekly.

Pull parts returns and fill out appropriate paper work for credits daily.

Assist in physical inventory annually.

Secure building at close daily.

Inspect warranty parts returned from technicians for correct quantities, sign the back of the repair order, and write down the parts being returned on the back of the repair order daily, and sign it daily.

Place all warranty parts in the correct bin location in the warranty room as per company policy daily.

When billing out a part with a core charge, bill the part out, then credit the core back when the dirty core is returned to the parts department. Take part out of the box and give the part to the technician. Take the Core box from the Technician and write the repair order number on the box, the date the RO was written, technician's initials, and write core on the box, keep the box in the parts department until the core part is returned daily.

Count all UPS/FedEx verify counts and sign for them daily.

Bill out oil on a repair order when the technician calls in with the repair order number and quantity daily.

MARGINAL DUTIES include the following. Other duties may be assigned.

Follows up on back-ordered parts.

Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.

Assists outside sales representatives with their orders.

Receives payment from retail customers or obtains credit authorization.

Solicits assigned accounts by phone.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Two to four years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Manufacturer Training

Valid Driver's License

PHYSICAL DEMANDS the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit. The employee must regularly lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT the work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, fumes or airborne particles, and toxic or caustic chemicals. The employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions and explosives. The noise level in the work environment is usually loud.