Parker & Sons is currently seeking a Retail Sales Admnistrator to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. As an administrator for our retail programs, you will be overseeing the lead demands of our  Costco & Home Depot’s Service Provider Program (Icon & Centah). You will be supporting inbound calling, booking, and assigning the leads that come through Home Depot’s portal and per demand making out bound to same or next day estimates. You will be supporting the field as a backup when Home Depot related issues occur by taking payment or minor task related questions.

Have you always wanted to work in place where your dedication, self-determination and salesmanship is rewarded with an uncapped earning potential? Our mission here at Parker and Sons, is not only wowing the customer but wowing you as the employee. Of course hard work is rewarded with compensation but you will be part of a culture of contests that includes lunches, sporting events and days off. We are also here to support you in your future career goals, with a positive and highly motivated leadership team dedicated to helping you reach success through leadership development courses and/or more advanced sales training. At Parker & Sons, you've found stability with a strong, large, ever-growing company that makes you feel like family!

What’s In It For Me?

• $40k-50k potential based on hourly rate plus bonus and commission structure
• Robust PTO Plan
• Health, Vision and Dental plans for you and your family to choose from.
• 401K Retirement Plan with company match 
• Life Insurance, Short-Term and Long-Term Disability
• Special Program Options: FSA, EAP, Legal Services, and Identity Theft
• Continuous training for your professional development
• Working in a dynamic, collaborative, and fun environment
• Coached and supported career growth

Essential Duties & Responsibilities:

Creating Jobs and Leads in multiple operating systems while taking incoming retail specialized calls, from either our field staff (B.D.Rs, Tech, Office Staff) or Home Depot’s store staff. You will support in the confirmation process of our Home Depot leads and be overflow for our Install Department’s CCR to Sales Coordinator Process. During high demand times you will also be required to assist in other ques for customer support. As well as any other management directives that may arise during the day-to-day operations.

Do I have What it Takes?

• Must be able to pass a Home Depot Background
• No prior trade or call center experience required but is a plus

Basic Computer Knowledge

• 3yrs or more of operating a computer in a work place setting.
• Microsoft Office Applications (Outlook, Excel, Skype for Business)

Required Knowledge, Abilities, and Skills:

• Comfortable with Microsoft Office Applications (Excel, Outlook, Etc)
• Multi-task while on be comfortable with taking phone calls
• Time Management Skills

 Physical Demands:

Able to sit for extended periods of time

Work Environment:

Work is generally performed in an office setting. May occasionally be required to attend a Retail or Sales Strategy Meeting. This is an over phone sales environment with a singular focus around providing complete solution to the customer while setting the tech up for success. Depending on needs of the business this can become a high stress environment so humor and participation on pot lucks, team builders or contest is always welcomed!

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.  The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.