Retail Sales Associate - Wolford America

Sales Associate Job Description

Job Summary

To promote sales by providing excellent service to customers, using professional product presentations, sales techniques, and product knowledge

Responsibilities include but are not limited to:

Sales

• Engage with clients to build sales on the sales floor
• Provide highest level of customer service by presenting products to customers, explaining benefits, features, quality, prices, and product care
• Achieve given sales and KPI targets through initiating cross-selling and add-ons
• Maintain Client Book & actively gain new customers for database

Operations

• Merchandise the boutique including window decos & in-store visuals; ensure that all products are perfectly displayed, efficiently organized and within corporate guidelines
• Preparation of merchandise orders, handling of product deliveries, and receipt of merchandise
• Maintain all areas in pristine condition at all times including, shelves, modules, floor, cash counter, dressing room, stock room, etc.
• Take part in regular training & team meetings regarding product knowledge, customer service, promotions, and visual merchandising
• Handle the POS and cash system
• Maintain cash handling records, reports, and opening and closing procedures
• Ensure compliance with health and safety regulations as well as federal, state, and local laws and requirements
• Handle product pricing, product reclamations, returns and/or exchanges and prepare the necessary administrative reports
• Comply with all Wolford standards including Employee Handbook, Employee Dress Code policies, Boutique Operations Manual and other corporate guidelines
• Safeguard company property and enforce loss prevention standards
• Key holding responsibilities
• Black Out Dates: February 10th-14th. Black Friday through New Year’s Day annually. Seasonal locations black out periods may vary.

Benefits

• Employee discount and bi-annual clothing allowance (subject to local tax requirements)
• Monthly commission earning potential 3% of individual sales
• Health, vision and dental insurance benefits for qualifying full-time employees
• 401K contribution after applicable company waiting period

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