Retail Service Associate 2 - Comcast Corporation

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for supporting a world class sales and service experience. Has mobile service experience, organized, detail and action-oriented individual who operates with a customer-first mentality. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.

Job Description

Core Responsibilities
Takes a customer-first approach with all interactions and is well prepared to demonstrate company technology to new customers to ensure they know the basics and encourage them to return to the store.
Provides mobile post sale support including but not limited to device set up and data transfers.
Acts as primary mobile escalation lead in scenarios when team members require mobile Tier 2 Support.
Empowers and coaches team members to resolve mobile service issues using Xfinity Mobile 360 and avoid escalations when appropriate.
Serves as product ambassador to peers and customers.
Assists the leadership team with physical and serialized, cycle and non- serialized inventory counts and looks for improvement opportunities.
Assists with reverse logistics, shipping returns, upgrades, trades, etc.
Assists with receiving inventory and properly stocking the back of store to standards.
Assists with Buy Anywhere Pickup in Store (BAPIS) tasks and actively seeks improvement opportunities.
Assists with merchandising resets.
Constantly scans the sales floor to ensure counters, devices, accessories, and walkways are accessible, clean, and functioning and reports to leadership when exceptions are found.
Greets and triages customers ensuring they connect to a sales consultant in a timely manner, and direct customers to product demonstrations and experiences.
Ensures the front of store is welcoming with clean and fully functioning demo devices and accessories.
Completes training requirements and actively engages in team huddles and team learning. Consistently demonstrates professionalism and integrity with a warm and friendly demeanor to customers and teammates.
Able and willing to perform operational and administrative tasks including pulling daily reports for the Store management.
Complies with all company and retail operational policies and procedures.
Must be able to carry and lift to 25-pound boxes, stand, and move about the store constantly.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.

Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.

Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

High School Diploma / GED

Relevant Work Experience

2-5 Years