Retail Specialist - Sales, Repair & Tech at Asurion

Job Title: Retail Specialist - Sales, Repair & Tech

LOB: Customer Solutions In-Store

Starting Pay - $17.65, per hour + maximum incentive potential of up to $700/month, based on performance

If you enjoy helping people fix and get to know their tech and want to work in an environment where teamwork is valued, this role could be for you.  Apply now if you are a customer service & sales focused individual with troubleshooting and electronic repair skills, looking to build authentic relationships!

What you will do:

• Be the face of Asurion and deliver award-winning, personalized customer experiences
• Provide technical expertise, troubleshoot, and repair customer electronic devices
• Responsible for monitoring virtual messaging platforms, based on business needs – upselling Asurion home+ products
• Drive quality sales in job fusion roles such as Delivery & Expert Set up and Messaging
• Complete initial 5-week training, including Apple & Samsung Certifications
• Manage inventory
• Partner with cross-functional teams to deliver programs/processes and provide feedback
• Self-manage and set priorities
• Multi-task in a fast-paced environment
• Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer’s needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.
• Other duties as assigned.

If you’re a good fit for the job, you’ll have:

• 1+ years of customer service/sales experience
• 6+ months experience with product service support or electronics troubleshooting (preferred)
• Ability to work a flexible retail schedule, based on business needs – while supporting in store, schedule may vary between 10am-9pm, avg. 5 days/week; while supporting messaging support, schedule may vary between 10am-11pm, avg. 1-3 days/week
• A completed background check (criminal and drug test)
• Basic knowledge of Microsoft Office
• Ability to stay organized and multitask in a fast-paced environment
• Computer literacy in typing and ability to toggle multiple windows
• Knowledge of mobile devices and operating systems
• For messaging support, required that employees work in a distraction-free workplace and is ergonomically set to meet the company’s standards
• Must meet minimum internet speed requirements: 10 Mbps download speed / 5 Mbps upload speed
• Must have a hard-wired internet connection (Wifi or Hotspots are not allowed)

We take care of you:

• Certifications & ongoing training
• Competitive hourly pay & performance-based bonuses
• Benefits – Health, Dental, Vision and more
• Paid Time off
• Career growth opportunities 
• Skills development and hands-on training 
• Uniform allowances
• And more! Asurion offers a wide range of perks and benefits for mental, physical and financial health

Get to know us:
Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide.

NOTE: THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE. DUTIES, RESPONSIBILITIES, WORKING CONDITIONS, PHYSICAL DEMANDS, AND ACTIVITIES MY CHANGE OR NEW ONES MAY BE ASSIGNED AT ANY TIME WITH OR WITHOUT NOTICE.  
ASURION PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT AND PROHIBITS DISCRIMINATION AND HARASSMENT OF ANY TYPE WITHOUT REGARD TO RACE, COLOR, RELIGION, AGE, SEX, NATIONAL ORIGIN, DISABILITY STATUS, GENETICS, PROTECTED VETERAN STATUS, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE OR LOCAL LAWS. 
 
THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, RECALL, TRANSFER, LEAVES OF ABSENCE, COMPENSATION AND TRAINING